Responsibilities

• Receive, review and enter sales orders from clients and various company sales channels 
• Compute and inform customer of unit prices, discount opportunities for upgrading their order, freight charges, shipping date, anticipated delays, and any additional information needed or requested by customer.  Create billing record and invoicing information for the customer
• Follow-up on sales orders to ensure timely delivery and overall satisfaction of customer orders
• Receive, research and resolve customer questions, complaints and issues, including equipment service issues
• Confer with production, shipping, warehouse, and common carrier personnel as needed to expedite or trace missing or delayed shipments
• Responsible for communications to customer base including ongoing satisfaction surveys and tracking of results
• Receive and attempt to recontract and resolve customer cancellation requests
• Communicate installation schedule to customers, vendors, sales, and production to ensure timely delivery of product to be installed
• Other duties and/or projects as may be assigned from time to time

 Requirements

• Bachelor degree preferably in sales, engineering, supply chain management or business administration
• 3-5 years all-rounded experience in customer services, service planning and logistics in Asia Pacific. Experience working in a US MNC would be advantageous
• Demonstrated ability to build strong customer relationships
• Experience in dealing with foreign customers at senior level is preferred 
• Proficiency in ERP & CRM systems, good Microsoft OS skills and knowledge
• Must have a strong command of spoken and written English and Chinese (both Mandarin and Cantonese)
• Well organized, service and people oriented, willing to adapt quickly to changing policies and procedures
• Ability to problem solving and create solutions
• Sense of urgency and results driven
• Must be able to work as part of a team in a fast paced and pressured environment
• Self-starter with good initiative able to handle multiple tasks simultaneously

We offer a competitive remuneration package to the right candidate. Interested parties please send us your detailed CV, including current and expected salaries and contact numbers by clicking "Apply Now".

We are an equal opportunity employer and welcome applications from all qualified candidates. All applications will be treated in the strictest confidence. Personal data provided will be used for recruitment purposes only. Only shortlisted candidates will be notified.

Global leader in providing scent marketing solutions from retail to hotel and hospitality environments, ScentAir has experience in almost every industry imaginable. We creates over six billion enduring aroma impressions for our customers each year and is the pioneer, the innovator, and the leader in this business. 

Currently expanding throughout Asia Pacific and with our regional headquarter based in Hong Kong, we are inviting high caliber professional and drive and initiative to join our team.

Please visit our website (https://scentair.com/en-hk) and LinkedIn page (https://www.linkedin.com/company/scentair/)