Responsibilities

• Handle customer enquiries through hotline and provide timely feedback and solutions
• Handle complaints, conduct investigates and prepare written reply
• Update CRM Systems record during daily calling activities
• Prepare appointment booking in operations system
• Co-ordination with other internal/external parties

Working hour

• 5 Days work per week
• 9am to 6pm

Working location

• Kowloon Bay 

Requirements

• Form 5/ DSE or above
• 2-3years’ relevant experience in hotline/ call centre/ customer service field
• Effective interpersonal skill in customer relationship with good telephone manner
• Good command of both written and spoken English and Chinese
• Communication skills in English/Putonghua will be an advantage
• Knowledge in MS Office Applications include Chinese word processing
• Knowledge in Electrical Appliance Product will be an advantage
• Candidate with more experiences may be considered as Assistant Customer Service Officer

Gilman Group, founded in 1841, is the longest-established and leading distributor representing a world of renowned global electrical appliances brands (including De Dietrich, Brandt, Mitsubishi, Philco, Rosieres, Vinvautz, etc.), specializing in brand building and aftersales services. To cope with our business expansion in Hong Kong and ASEAN region, we are looking for a high calibre candidate to fill the following position: