Reports to:       Office Manager

Hours:

• 40 hours per week Monday to Friday (between the hours of 09:00 am to 6:00 pm to allow for meetings with clients when required)

Purpose of the role:      

• To be the point of contact for all investors across the private rental sector portfolio. To assist the communication between Urbanbubble and investors in the Far East. Promoting a positive image of the Urbanbubble brand and providing excellent customer service to our clients. 

Responsibilities:           

• Providing the main point of contact for any enquires from investors or their representatives through to resolution. 
• Monitoring of the investors’ e-mail and responding to all enquiries within agreed timescales
• Assisting the lettings team to produce marketing material
• Help production of monthly newsletters
• Attending investor and sales agent meetings  
• Supporting the lettings team with viewings for investors and sales agents
• Liaising with client regarding timing and value of payments
• Regular client reporting (cash collection, arrears, investor payments, tenant balances etc.)
• Updating of all investor databases and information on property software system
• Update and maintain the registration or amendments to landlord licenses
• Assisting with communications and translations to all clients and contacts in the Far East as and when required  

Desired Skills & Experience

• Good basic level of education. Including Maths and English GCSE or equivalent.
• Experience of meeting and exceeding customer needs.
• Experience of working in a customer facing role
• First class communication skills, verbal and written in Mandarin, Cantonese and English. 
• Fantastic organisation skills with good attention to detail.
• Experience working in an office environment.
• Strong customer service skills and a genuine passion for delivering exceptional customer service.
• Positive and can do.
• Passionate and dependable.
• Friendly and courteous.
• Outstanding interpersonal skills and a team player
• Ability to priorities projects and strong problem-solving skills
• Works on own initiative

Salboy is one of the UK’s most reputable property developers - financing, developing and constructing of what many consider to be the best schemes of the finest quality, in the best locations throughout the UK. With more than 2000 residential units currently under construction in Manchester City Centre, Salboy is currently the largest developer on site in the City.

Salboy has invested extensively in Manchester’s ongoing regeneration in light of the Northern Powerhouse initiative, with Manchester being the hometown to Salboy’s Founders. Our goals are to develop Manchester into the globally recognised City everyone knows it has the potential to be.

Salboy is headquartered in Manchester, with divisions across Asia. Together Salboy’s global teams strive to deliver unparalleled properties and knowledgeable market information, through its well-rounded approach, which consistently delivers schemes ahead of time and to the highest quality – a true testament in Salboy’s belief in going above and beyond for our Investors.

www.salboy.com.hk