Job Duties :

• Process customer requests fast and efficiently.
• Consult customers on the specifics of transportation, possible solutions and routes, Incoterms, customs clearance, etc.
• Interact with customers for spot quotation, order placement, obtaining required information and documents, providing order execution status, outstanding payments, etc.
• Interact with approved subcontractors for spot quotation, placement and execution of customer orders.
• Verify the correctness and sufficiency of information and documents.
• Issue required documents and reports and control document flow.
• Ensure representing the company in a professional and consultative manner.
• Enter in IT system customer requests, spot quotes and all necessary information for the order placement and execution.
• Benchmark rates and spot quotes from subcontractors to ensure profit maximization.
• Ensure strict compliance with contractual and/or order terms and conditions, SOP and SLA.
• Take timely actions in case of irregularities, complaints and claims.
• Share customer/subcontractor feedback on company performance with the relevant stakeholders.
• Ensure correct and timely billing of customers.

  Job Requirements

• Diploma or above.
• Minimum 5 years of proven experience in similar positions at Freight Forwarding / Logistics companies.
• Excellent communication and negotiation skills.
• Knowledge and/or experience in transportation, warehousing, project logistics, foreign trade, customs clearance, and certification.
• Ability to work effectively under time pressure and with a large amount of information, stress resistance.
• High level of customer orientation and empathy.
• Good command of written and spoken English, Cantonese, and Putonghua

Please visit our company website www.volga-dnepr.com/en/ and www.airbridgecargo.com for our company background, services, and other useful information.

Data collected will be used for recruitment purpose only.  

Volga-Dnepr Group is an international group of airlines and aviation related companies with Russian-origins that unites over 3,600 employees in over 20 business units and provides air cargo transportation services to its customers worldwide using the world’s best cargo aircraft.

AirBridgeCargo Airlines is Russia's largest scheduled cargo airline and one of the subsidiaries of Volga-Dnepr Group. It is a fast-growing international cargo carrier operating over 60 weekly frequencies of B747 freighters between Asia and Europe/USA. We are expanding our business across the region and is now looking for the right calibre to support our fast- growing business.: