Call Centre Officer (CCO)
Make The Right Call
- Company Industries：Advertising/Public Relations/Marketing Services
Job Information
- Post Date：2022-05-20
- Career Level：Entry Level
- Location：Kowloon Bay
- Yr(s) of Exp：2 years
- Qualification：School Certificate
- Employment Type：Full Time, Permanent
- Job Function：Sales CS & Business Devpt Call Centre
- Benefits：Medical insurance, Overtime pay, Five-day work week
Job Description
Call Centre Officer (CCO)
Job Description:
- To refer services requests to relevant units for follow-up action
- To answer enquires and complaints from client departments and general public in any telecommunication
- To assist in keeping the system information and process procedure up-to-dated
- Shift duty is required
- No selling is required
Requirements:
- DSE / HKCEE or above
- At least 2 years full-time working experience in call centers / in the field of customer service
- Good logical thinking
- Good command of both spoken and written English and Chinese
- Good PC knowledge and Chinese word processing preferable
- Have Chinese typing speed of at least 20 wpm and English typing speed of at least 20 wpm.
- Applicants with less experience will be considered as Assistant Call Centre Officer
We offer:
- Mandatory Provident
- Comprehensive training with pay
- Marriage leaves
- Paternity leave
- Career development opportunities
- Medical coverage
- Vibrant and all-inclusive work place
- Equal opportunity Employer
To learn more about Make The Right Call, please visit us www.maketherightcall.com
MAKE THE RIGHT CALL is an equal opportunity employer and welcome applications from all qualified candidates. All application will be treated in strict and confidence and used for recruitment purpose only.
Company Info
With over 17 years of experience, Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behavior in the new norm business environment.
Operating 24/7, Make The Right Call works as an integrated extension to Global Brands. Our call centre is based in Hong Kong with a seating capacity of over 250 and able to service up to 15 different languages, not only Asian and English-speaking markets but also to the European market.
Make The Right Call is an award winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally.
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