Job Description:

The Client Aviation Specialist is responsible for supporting the aircraft management department assigned to the managed clients. This position will primarily provide support by conducting operational analysis, financial forecasting, review of our financial reporting tools, expense report validation and approval, as well as other functions assigned by the Client Aviation Directors.

Main Responsibilities: 

• Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints
• Resolves customer and vendor inquiries or complaints fairly and effectively, coordinating with internal teams as needed
• Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
• Recommends and implements programs to support customer needs, providing materials and guidance as needed
• Create and maintain aircraft and client onboarding (and termination) project activities, connecting client requirements and Jet Aviation protocols
• Revise onboarding activities checklists as needed
• Liaises with client and recruiters to coordinate crew interviews, crew compensation market data, or supplementary crew requirements according to client specifications and business need
• Manage and reconcile all assigned aircraft crew expenses
• Administer internal e-platforms, SharePoint sites, and proprietary platform processes relating to assigned accounts, ensuring client data is accurate and maintained
• Create and support aircraft sell sheets and marketing efforts, if applicable
• Create client data reports, budgets, and dashboards in conjunction with aircraft team members
• Support collection and risk mitigation efforts with client service team members
• Ensure amendments to client agreements (i.e., leases, certificates of insurance, etc.) are coordinated and documented according to internal processes and client requirements
• Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

Minimum Requirements: 

• Bachelor’s degree (B.S. or B.A.) from four-year College or University strongly preferred. Basic understanding of Corporate Aviation experience highly preferred. Customer relations experience required
• Four to seven years of relevant work experience
• Accounting experience highly preferred
• Experience working with CTA/FOS and SAP is desirable
• Extensive knowledge of Microsoft Office Suite products
• Must be available to travel for company meetings, industry events and client visits
• This position may be required to work flexible schedules such as weekends, nights and holidays Client Support Specialist may need to respond/travel on rare occasions with minimal notice
• Attends meetings and training programs, as required
• Proficient and knowledgeable in all client representatives duties and responsibilities

Jet Aviation, a wholly owned subsidiary of General Dynamics (NYSE: GD), was founded in Switzerland in 1967 and is one of the leading business aviation services companies in the world. Close to 4,500 employees cater to client needs from more than 20 facilities throughout Europe, the Middle East, Asia and North and South America. The company provides maintenance, completions and refurbishment, engineering, fixed base operations, along with aircraft management, charter services, aircraft sales and personnel services. Jet Aviation's European and U.S. aircraft management and charter divisions jointly operate a fleet of more than 250 aircraft.