Responsibilities

• Handle inquiries/requests from customers or sales team, e.g. study and consolidate information for quotations, order processing, maintain/update customer data in ERP system
• Act as Sales Coordinator to provide after-sales service including goods returns and repair requests
• Serve customers with a First Contact-Solution mindset and solve problems/complaints in a timely manner
• Closely partner with different departments to serve customers and support sales teams
• Drive internal process improvement for better customer service
• Work with China CS teams, assist in problem-solving and provide training to the designated teams
• Communicate and coordinate with departments in the supply chain to ensure response effectiveness to customers

Requirements:

• Diploma or Bachelor’s degree in any discipline
• 3 years of solid working experience in the business sector, preferably experience in manufacturing company
• Experience in jewellery manufacturing company would be an advantage
• At least 2-year experience in Customer Service or Sales Support, email, and WhatsApp as the major channels for communication
• Passion and skillful in providing quality service and self-motivated in solving problems
• Independent, well-organized, positive, responsible, detail-minded, mature, self-motivated, and able to adapt to constant changes
• Able to work under pressure and meet tight deadlines
• High learning agility. Able to work independently and in a fast-paced environment
• Enjoy teamwork
• Good interpersonal communication skills. High proficiency in English & Chinese (written & spoken), Mandarin is a plus
• PRC travel is required (after the pandemic)

We are a world leading fine jewellery distributor in Hong Kong. We are a supplier to many international jewellery importers/wholesalers, and a direct marketer of our own product lines. Our success and global distribution are a result of our experienced and loyal employees, and work towards being the market leader in the new millennium.