You will be responsible for being a Service Manager- Medical Device that strategically managing the treatment solutions service operations as well as developing the Service strategy for the Business Unit.

Client Details

Our client is a well-established medical device company supporting the global health-care community, they are looking for a high calibre to join the team as Service Manager- Medical Device.

Description

• Lead and develop Hong Kong Service organisation to ensure that customer service and support is delivered efficiently
• To liaise with the Business Areas and other functions to understand product developments, changes and opportunities in the service environment
• Advise the regional service teams on the actions necessary to address issues/maximise opportunities
• Develop and deliver metrics and tools to monitor changes, trends, gaps and opportunities in the installed base so as to understand their market
• Direct the development and implementation of the approved strategic plan for service in Hong Kong
• Review, approve and implement the operating plans, policies, and procedures
• Ensure situations are prioritised and resources are allocated where the service operations are unable to satisfy demand from their own teams for either Service or Order Fulfillment activities
• Continuously monitor customer satisfaction through surveys or direct feedback
• To ensure ongoing or critical technical situations are escalated as appropriate in a timely manner
• Continuously review and monitor service delivery workflows
• Work with the Service Management Team and QA to develop new procedures and ensure adherence
• Ensure the service operations are securing the service revenue within their remit
• Identify and drive Business Unit initiatives to reduce costs of service operations
• Closely work with the service business teams to identify, develop, and deliver into various opportunities
• Attract, retain, and develop the capabilities of employees within the Service function
• Demonstrate effective leadership that all have clear guidance on expectations on their behaviours in roles
• Perform other related ad hoc duties

Profile

• Bachelor's degree in Engineering, Business, or equivalent experience
• Minimum of 4 years of field service operation experience
• Independent, highly motivated, good leadership skills with the ability to organise, train and supervise personnel
• Capable of managing the operation, including personnel and standards of performance and work output to satisfy customer's service needs
• Excellent technical/analytical skills
• Excellent communication skills both verbal and written
• Strong customer service skills, to provide high-quality care and attention throughout the sales and service process
• Willing to travel when required

Job Offer

A competitive remuneration package will be offered to the right candidate.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Zalika Ho on +852 2848 9584.

As part of PageGroup, Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers. PageGroup operates through 155 offices in 35 countries worldwide. First established in London in 1976, we've been bringing jobseekers and employers together for more than 30 years. London listed, we opened our first Asian office in Hong Kong in 1994 and currently we have offices in all major business hubs across the APAC region, including Australia, Singapore, Tokyo, Malaysia, India, Taiwan, Shanghai, Beijing, Shenzhen, Guangzhou, Pudong and Suzhou.

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