Associate Director, Client Experience (Ref: JDB-ET-CE)
Bauer Kaiser & Co Ltd
- Company Industries：Human Resources Management/Consultancy
Job Information
- Post Date：2022-05-24
- Location：Central
- Salary：HK$55,000 - HK$90,000 /month
- Employment Type：Full Time
- Job Function：Banking / Finance Retail Banking Sales CS & Business Devpt Customer Service - Manage
Job Description
On behalf of our client, a leading International Bank, we are inviting application for the position of Associate Director, Client Experience.
Responsibilities:
Responsibilities:
- To handle written/ verbal complaints and ensure timely investigation/ resolution
- Identify potential threats, frauds and high impact/ high risk cases that require immediate rectification/ improvement
- Identify business/ improvement opportunities
- Complaint Case Handling
- Telephone complaint handling skills
- Complaint reply writing skills
Company Info
Bauer Kaiser & Co Limited is a consultancy firm established and managed by seasoned Human Resources professionals. We specialize in search and selection of executives for the Banking and Finance, and Insurance Industry.
Main: 2121 2580
Fax : 2121 2500
www.bauerkaiser.com
Employment Agency Licence Number 66247
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