Job Description

Role is to provide managed service to Key clients, by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients. The primary objective is to ensure zero missed service level agreement (SLA) conditions.

Along with the Managed service SPOC for Client, the individual will also be responsible for supporting the Network operations internal IT. The position requires close collaboration with internal cybersecurity teams as well as product and development stakeholders to assist in capacity planning, architectural direction and guidance. Candidates should possess strong Technical and communication skills to facilitate mentorship and cross discipline knowledge sharing.

Major Responsibilities:

• Collaborate on critical IT projects to ensure that network and security needs are addressed throughout the project life cycle.
• Technical Final escalation points for network and firewall issues.
• Assist with maintaining the disaster recovery plan; assist in the company’s business continuity testing as part of the Information Technology team.
• Standardize and automate monitoring, reporting and alerting of network / firewall incidents.
• Maintain security and connectivity of cloud networks.
• Recommend security enhancements to management or senior IT staff.
• Manage connectivity and integration of company merger and acquisitions onboarding.
• Monitor log files, dashboards and other appropriate data sources to provide periodic management reporting and input to the improvement process.
• Other duties as assigned

Desired Skills:

• Overall experience between 5-10 years.
• Cisco or Juniper 'E' level certification is a plus
• Additional security and VoIP certification is a plus
• Juniper, M-series, T-series
• CCNA, CCNP, CCDA, CCDP, CCIE, JNCIA, JNCIS, JNCIP, JNCIE
• A good understanding of IP & Ethernet Technologies including MPLS, Routing Protocols, BGP, IGP, ISIS, OSPF, VLAN, IP addressing, Mobility services running on IP MPLS network
• Knowledge and execution of Software Defined networks
• Configuration and support for network performance load balancing and security-focused vendors such as Netscaler, F5, Palo Alto Networks and other vendors in the ecosystem is critical to the success of this role.
• Understanding of NFV and Cloud infrastructure for NFV (NFVI) is a plus

Nityo Infotech is global management consulting, technology services and outsourcing company headquartered in Pittsburgh PA, USA with a strong presence in Americas, APAC, India, EMEA, Canada, Australia, Japan and South Africa. Consulting workforce of 14000+ highly trained domain experts, project managers and leading-edge technology specialists. Also, Excellent delivery track record of servicing fortune 500 companies.

Our Mission is to redefine Customer Business Equity with 3T (Transformation, Technology and Talent). Our vision is to empower our customers to focus on Core Business Competence through innovative and competitive IT and Business Process Outsourcing.