• Handle customer enquiries on Institute's programme and service in a timely and professional manner
• Responsible for the daily operations of the receiption desk and hotline
• Provide administrative support within the Institute (such as enrollment and application form processing)
• Other ad-hoc tasks as required by supervisor and business needs

• Higher Diploma / Associate Degree or above
• Minimum 2 years Customer Services or Call Centre experience
• Good listening, communication skill and telephone manner
• Fast and accurate typing for CS data
• Self-motivated, customer oriented, willing to learn, pleasant and mature, with high work integrity
• Responsible, well organized, can prioritize and able to work independently
• Good MS software skills including Outlook, Word, Excel, Powerpoint and Chinese word processing
• Immediately available is highly preferred
• Candidate with less experience will be considered for the Assistant Customer Service Officer position

Interested parties may send in your application together with a detailed resume stating your academic results, present & expected salaries, date of availability and contact phone number by clicking "Apply Now"

Applicants are welcomed to visit our website: www.hkib.org for further information about the institute.

(All information provided will be treated in strict confidence and used solely for recruitment purposes)

Established in 1963, The Hong Kong Institute of Bankers is a professional organisation devoted to enhancing the competitive edge of members in the banking and financial industries through the provision of quality education, training and professional examinations.

An opportunity to take part in sustaining
Hong Kong’s strength as an International Financial Centre