Job Description: 

• Provide services to clients in Mainland China 
• Proactively assist sales colleagues in handling clients’ inquiries/complaints through emails, WeChat, phone calls 
• Collect clients’ needs and opinions, coordinate and communicate with internal parties including Risk Department, Technology Department, Finance Department, etc. and effectively provide solutions to facilitate the communication 
• Conduct online due diligence and onboarding procedure with clients 
• Responsible for sales data analytics and analysis 
• Perform ad-hoc assignments   

Requirements: 

• Bachelor degree or above  
• At least 1-2 years of customer service work experience 
• Candidate with 1-2 year(s) experience or handling Mainland China clients is preferred 
• Experience in handling bank, e-commerce or payment platform clients is preferred 
• Familiar with corporate or personal credit products is preferred 
• Proficient in both spoken and written Chinese including Putonghua
• Basic knowledge of English is preferred
• Good customer service mentality and communication skill 
• Work under pressure with strong learning ability and responsibility, not afraid of repetitive work 
• Visit clients if needed
• Good command of computer skills including MS Word, MS Excel and MS PowerPoint 

We offer 5-day work week, bank holiday and medical benefits. Interested applicants please send a detailed resume, with current and expected salary, contact telephone number and date available by clicking "Apply Now".

Personal data collected will be treated in the strictest confidence and will be used for recruitment purpose only.

Want to fulfil your ambition in FinTech?

Here’s where you start.

Qupital is Hong Kong’s leading invoice finance platform. Our innovative technology empowers businesses to go beyond the traditional financing obstacles and achieve accelerating growth.  The safe, secure and easy to use online auction platform help businesses fund against receivables by connecting them with institutional investors interested in a brand-new asset class.

Backed by investors Alibaba Entrepreneurs Fund and MindWorks Ventures, Qupital is looking for passionate individuals who are eager to learn and ready to execute. Apply now and join us in this exciting journey of exploring cutting-edge financial technologies.