Customer Services Associates (Front Desk/Call Centre)
Trinity Medical Imaging Centre
- Company Industries:Medical/Pharmaceutical
Job Information
- Post Date:2022-05-25
- Location:Central
- Employment Type:Full Time, Part Time, Internship
- Job Function:Beauty Care / Health Others Medical Services Others Sales CS & Business D
- Benefits:Medical insurance, Performance bonus, Five-day work week
Job Description
What is Trinity?
Empathy, Professionalism and Integrity
Our Vision
Healthier People. A Better World.
Your Vision…
Everyone has a unique mission.
What can you do to achieve your life purpose?
What you’ll be doing…
We believe that you will play an integral role in helping us build a successful, sustainable and, most importantly, meaningful business.
We also believe that at Trinity Medical, you have the perfect platform where you can effectively utilize your talents, and contribute to our vision and initiative to impact on others’ lives.
You will...
- Deliver good customer service at medical care center to meet Company’s service standard
- Answer patient‘s inquiry and appointment booking
- Handle general call center duties including incoming calls, WhatsApp, WeChat, and courier arrangements
- Ensure that calls and emails are handled according to the company’s service level.
- Responsible for appointment bookings, billings and daily operational and clinical services
- Confirm appointment schedules and follow up phone enquires
- Handle patient registration and service management
- Ensure all reception, booking counter and waiting rooms are clean, tidy and hygienic
- Customers account service
- Any assigned responsibilities by supervisor
Who are we looking for…
- Form 5 above with at least 2 years working experience in imaging centres or medical centres
- Fresh graduated with Tourism and Hospitality Management background is preferred
- Experience in hospitality, tourism or customer service is an advantage.
- Good command of both written and spoken English, Cantonese and Putonghua
- Good interpersonal skills and telephone manners
- Willingness to learn, pleasant, customer-oriented and good team player
Extra Benefits in Trinity:
Our People
· Buddy for the new joiners
· Learning & Development Planning
· Additional variable remuneration package (Discretionary Bonus, attendance award etc)
· On-going healthcare products & assessments
Our Place
· For you to become one of the key talents of a fast-growing startup offering a wide range of premier medical services in Hong Kong
· Respectful, Empathy and Caring company culture
Our Products
You can enjoy
· On-going Comprehensive Healthcare Medical check
· Medical Insurance coverage
· Company medical examination
· Staff discount of company medical healthcare & medical cosmetology assessment
Compensation and Employment Terms
We provide a unique employment experience for people seeking careers in the healthcare industry and offer competitive remuneration packages to the successful candidates. Appointment will be made on a contract basis and renewable subject to good performance and mutual agreement.
Company Info
Trinity Medical Imaging Centre (Established in May 2016) offers a wide range of premier medical imaging services in Hong Kong. Our mission is to provide premier quality affordable health care services and to improve the health of the communities we serve. To cope with our expansion, we would like to invite high caliber for the following vacancy.
Position | Company | Location | Update |
---|