Customer Service Manager, Venue Operations (Performing Arts) (Ref: R3482)
West Kowloon Cultural District Authority
- Company Industries：Others
Job Information
- Post Date：2022-05-27
- Career Level：Middle
- Location：Tsim Sha Tsui
- Yr(s) of Exp：5 years
- Qualification：Degree
- Employment Type：Full Time
- Job Function：Sales CS & Business Devpt Customer Service - Manager Customer Service - Supervisor / Officer&nb
Job Description
You will be responsible for:
- managing a frontline operation team and acting as Duty Manager during day-to-day operation, including emergency handling;
- delivering guest experience of the highest standard and handling venue operations with frontline team members;
- communicating and managing relationships with hirers to support their shows and events logistics planning and execution;
- coordinating with Artistic, Technical and Productions and other teams of Performing Arts Division as well as across other departments for venue operation logistics, event planning and execution;
- assisting in the development and implementation of customer experience strategy;
- assisting in the preparation of operation procedures and guidelines;
- managing and ensuring staff efficiency of frontline operation team including the casual labor pool; and
- handling projects and tasks as assigned by immediate supervisor.
You should:
- possess a recognized university degree in Hospitality, Tourism, Performing Arts or equivalent;
- have 5 years of relevant experience, of which at least 3 years in a supervisory position;
- have good knowledge of front-of-house operation;
- possess a customer service mentality;
- be required to work in both outdoor and indoor environment and on shift according to the duty roster assigned including weekends and public holidays; and
- be proficient in written and spoken English and Chinese.
For interested parties, please submit your application with detailed CV on or before 18 May 2022. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until the post is filled.
Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.
All related information will be kept up to 24 months and all personal data will be destroyed afterwards.
For more information
http://www.westkowloon.hk or contact
Ms. Airy Shum at 2200-0127
http://www.westkowloon.hk or contact
Ms. Airy Shum at 2200-0127
Company Info
M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first
centuries. In Hong Kong’s West Kowloon Cultural District, we are building one of the largest museums of modern and contemporary visual culture in the world, with a bold ambition to establish ourselves as one of the world’s leading cultural institutions. Our
aim is to create a new kind of museum that reflects our unique time and place, a museum that builds on Hong Kong’s historic balance of the local and international to define a distinctive and innovative voice for Asia’s twenty-first century.
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