Position Snapshot:

• Act as an ambassador for the Nespresso brand in the Boutique. Welcome, advise and guide a clientele loyal to up-market products in compliance with the quality standards defined in the Nespresso service offering. Attain the sales targets of the Boutique notably through keen attention and follow-up.

Responsibilities:

• Welcome the Boutique clientele and identify their needs.
• Advise both prospects and Club members on Nespresso products and services.
• Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase.
• Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products.
• Maintain a pro-active approach towards the customers.
• Carry out sales of Nespresso products presented in the Boutique (coffee, machines and accessories).
• Actively manage the database on a daily basis and permanently update customer records.
• Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service.
• Check payments in accordance with the defined procedure.
• Cash checks (if used in the country), enter payments made by credit cards, check the correspondence of sums received with the orders and send all to the accounting department.
• Manage the cash till; update the status in Excel and correct cash till errors.
• Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented).
• Fill the display cubicles with capsules, machines and accessories on a daily basis.

Requirements:

• Tertiary education or above
• 2 years of specialized training in customer relations & sales
• Perfect knowledge of the local language
• Good knowledge of Microsoft Office
• Interest in our products and in coffee in particular
• Native in Cantonese, proficient in English and Mandarin

*Candidates with more relevant experiences will be considered as Senior Boutique Specialist

Location:
IFC | Festival Walk | Element | K11 | APM | YOHO

We, at all levels, are strongly committed to the Company, its development and its culture. We practice what we preach and give great importance to training and development of people. We offer excellent career development opportunities, attractive remuneration package, comprehensive fringe benefits and wellness programs to the right candidates.

We are an equal opportunity employer and committed to workforce diversity with opportunity for continuous development and growth to all employees.
Please apply in full resume (in Microsoft Word or PDF format) with your employment history, present and expected salary via "Quick Apply".

(All information will be treated in strict confidence and will be used exclusively for recruitment related purpose only. Information of unsuccessful applicants will be destroyed upon completion of the recruitment process.)

Nestlé Nespresso S.A. pioneered the portioned coffee market to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savoured at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses.