DEPARTMENT OF COMPUTING

Technical Support Assistant (Ref. 22052309-IE)

Duties

The appointee will be a member of the Technical Team in the Unit and will be required to:

(a)   provide technical support for teaching, research and service to the Unit;

(b)   maintain smooth operation of teaching laboratories and counter services,

(c)   provide technical support to meetings and activities both face to face and online mode;

(d)   assist in IT equipment inventory control and maintain inventory records;

(e)   maintain and update technical documents;

(f)    perform shift duties; and

(g)   perform any other duties as assigned by the Head of Unit or his delegates.

The appointee may be required to work beyond or outside normal office hours for activities / meetings organized by the University and Unit.

Qualifications

Applicants should have:

(a)   five passes in HKCEE including English Language (at least Grade C if Syllabus A; Level 2 if results are obtained from 2007 onwards), Chinese Language (Level 2 if results are obtained from 2007 onwards) and Mathematics; or a combination of results in five HKDSE subjects of Level 2 in New Senior Secondary subjects / "Attained" in Applied Learning subjects / Grade E in Other Language subjects, and the five subjects must include English Language, Chinese Language and Mathematics or a recognized diploma/certificate or an equivalent qualification;

(b)   at least two years of relevant work experience;

(c)   knowledge of Windows, MacOS, Office 365 and Network equipment;

(d)   knowledge of online meeting software such as Microsoft Teams and Zoom;

(e)   basic knowledge of multimedia, video recording/editing and live streaming software;

(f)    good problem-solving skills, and be self-initiative, with ability of working independently and under pressure; and

(g)   good communication and interpersonal skills.

Remuneration and Conditions of Service

A highly competitive remuneration package will be offered.  Initial appointment will be on a fixed-term gratuity-bearing contract.  Re-engagement thereafter is subject to mutual agreement.  Applicants should state their current and expected salary in the application. 

Application

Please send a completed application form by post to Human Resources Office, 13/F, Li Ka Shing Tower, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong or via email via "Apply Now".  Application forms can be downloaded from https://www.polyu.edu.hk/hro/careers/guidelines_and_forms/forms.  If a separate curriculum vitae is to be provided, please still complete the application form which will help speed up the recruitment process.  The closing date for application is Monday, 6 June 2022.  Applicants who are not invited to an interview within two months from the closing date should consider their applications unsuccessful.  The University’s Personal Information Collection Statement for recruitment can be found at https://www.polyu.edu.hk/hro/careers/guidelines_and_forms/pics_for_recruitment.

PolyU is an equal opportunity employer committed to diversity and inclusivity.  All qualified applicants will receive consideration for employment without regard to gender, ethnicity, nationality, family status or physical or mental disabilities.