Responsibilities:

• Monitor central ticketing system to ensure timely resolution of issues.
• Document any and all changes to client environments.
• Follow check lists to ensure a consistent result for routine and common tasks.
• Access software updates, drivers, knowledge bases and FAQ resources on the Internet/intranet to aid in problem resolution.
• Provide support to internal users for in-house applications and perform system operation and administrative tasks such as application monitoring, user access management and audit
• Other duties include preparing documentation such as setup guides, configuration, maintenance and operations procedures etc
• Define new and/or revamp existing processes and procedures to ensure standardization, consistency, efficiency and effectiveness
• Handle ad hoc tasks as assigned by supervisor.

Requirements:

• Higher Diploma or above in Information Technology or related disciplines
• Experience with installing, configuring, administering and troubleshooting a wide range of desktop hardware and software
• Troubleshooting printers, scanner and various other peripherals
• At least 1 year working experience including networking, hardware, operating systems
• Good Knowledge of Windows OS, MS Office, Anti-Virus and network troubleshooting.
• Holder of ITIL/MCP or relevant certificate is an advantage
• Good command in Cantonese and English, Putonghua is a must.
• Fresh graduates are welcome

We offer an attractive remuneration package to the right candidate. Interested parties please forward your full resume with availability, expected salary and press "Apply now" or simply send it to 27/F., Low Block, Grand Millennium Plaza, 181 Queen’s Road, Central, Hong Kong.

(Data collected will be kept strictly confidential and used for recruitment purpose only.)

Guotai Junan International Holdings, a well established and reputable financial group in Hong Kong, is looking for high caliber professionals to take up the following positions:-