Main Purpose:

Handle and process inbound and outbound calls via company customer service hotline and provide support to business departments regarding enquiries of product, policy, benefits & coverage, member information, claims, etc.

Responsibilities:-

• Assist to handle and resolve day-to-day enquiries and requests from customers via company customer service hotline regarding general insurance product, policy, benefits & coverage, member information, claims progress and so on
• Assist to handle and ensure customer complaints and complex cases are resolved effectively in line with company policies and procedures
• Cooperate with other teams and team members to ensure timely resolution of customer requests and problems
• Assist to handle documentary work and monthly report to keep track of the daily inbound and outbound calls statistics
• Assist in other ad-hoc works associated to customer service.
• Other duties as assigned

Requirements:-

• University graduate preferably with 1 year related experience in customer hotline service field
• Pass in IIQE exam, preferably with Paper I, II & III; or holder of professional insurance qualification such as ANZIIF Senior Assoc.
• Able to work under high pressure with professional business acumen
• Excellent service attitude and able to follow through on commitments to customer
• Proficient in spoken English and Cantonese, spoken Putonghua would definitely be a plus
• Pro-active, self-motivated, mature and pleasant personality
• Good computer skills in MS Office and Chinese Word Processing

中国太平保险(香港)有限公司(「太平香港」，前称「香港民安保险有限公司」)于1949年在香港注册成立，是中国太平保险集团(香港)有限公司(「中国太平集团」)成员公司之一。在香港众多保险公司中，太平香港是实力较强，信誉昭著，作风稳健，深具影响力的保险公司之一。2017年毛保费收入达到近28.5亿港元，保费规模在香港一般保险市场排名第3位。 

中国太平集团于2011年10月列入中央管理，幷于二零一三年完成重组改制，进一步提升公司治理水平，决策机制更加完善，监督机制更加健全，资源分配更加科学。 

作为集团下属的重要子公司，太平香港将充分发挥集团优势，进一步丰富保险产品，创新营销渠道，拓宽服务领域，提升服务质量，积极为各界人士提供优质的保险服务、为打造“最具特色和潜力的精品保险公司”作出新的贡献。

China Taiping Insurance (HK) Company Limited (“CTPI(HK)”, previously known as The Ming An Insurance Co. (H.K.) Ltd.) was incorporated in Hong Kong in 1949. It is a member of the China Taiping Insurance Group (HK) Company Limited ("TPG"). The sound financial standing, prudent underwriting philosophy and well-established creditability of CTPI(HK) have firmly established itself as a major insurance company in Hong Kong. In 2017, the gross written premiums of CTPI(HK) was close to HK $2.85 billion, making CTPI(HK) the 3rd largest Hong Kong general insurer in terms of premium income.
China Taiping Insurance Group Co. was categorized as a state-owned insurance company managed directly by the central government since October 2011. In 2013,TPG completed its restructuring and reform, further enhancing levels of corporate governance,perfecting decision-making process, allowing control mechanisms to be more robust and making resource allocation more efficient.
As a core subsidiary of TPG, CTPI(HK) will further enhance the Group’s competitive advantages to develop new insurance products to suit customers’ changing needs, expand sales channels and improve our services. CTPI(HK) is committed to contributing and establishing "the most unique and high potential boutique insurance company."