Senior Customer Service Officer, Partnership Channel
Generali Life (Hong Kong) Limited
- Company Industries：Insurance/Pension Funding
Job Information
- Post Date：2022-05-11
- Location：Tai Koo
- Employment Type：Full Time, Permanent
- Job Function：Sales CS & Business Devpt Customer Service - Supervisor / Officer Insurance Others&n
- Benefits：Medical insurance, Performance bonus, Work from home, Five-day work week, Flexible working hours
Job Description
Job Scope:
This is a fantastic opportunity for a Customer Service and Pre-Sales Professional to partake in a career defining business growth initiative, such as our upcoming industry first new channel partnership.
You need to have a customer-centric mindset, where you have high level of trust building to understand their needs and to promote our existing product/solutions to best serve their needs.
This is a new division, where the constant business innovation means you need to be highly adaptable with a problem-solving mindset.
Key Responsibilities:
Key Requirements:
Kindly apply with a CV in word format with the salary expectation and notice period.
Generali is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We welcome anyone with the right skills and experience to join us. At Generali, we also believe that it is our differences that make the difference. Our commitment is to leverage this Diversity to create long-term value, to be innovative, sustainable, to make the difference for our people, our clients, our partners as well as our communities.
Personal data collected will be strictly used for recruitment purpose only. All unsuccessful applications will be destroyed after two years.
This is a fantastic opportunity for a Customer Service and Pre-Sales Professional to partake in a career defining business growth initiative, such as our upcoming industry first new channel partnership.
You need to have a customer-centric mindset, where you have high level of trust building to understand their needs and to promote our existing product/solutions to best serve their needs.
This is a new division, where the constant business innovation means you need to be highly adaptable with a problem-solving mindset.
Key Responsibilities:
- Pre-sales through qualifying and nurturing of new potential sales leads before transferring them to the distribution sales team
- Handle inbound enquiries and provide quality service to our customers in a professional and timely manner
- Channel and sales administration support
- Make appropriate recommendations to meet customers’ expectation
- Provide, collect, and manage customer data in full compliance to Generali internal policies
Key Requirements:
- University degree in business discipline
- IIQE Paper 1, 2 and 3
- Minimum of 3 years' experience in client service
- 1 year of experience in pre-sales / tele sales preferred
- Good knowledge of life insurance industry preferred
- Good presentation skills and people skills
Kindly apply with a CV in word format with the salary expectation and notice period.
Generali is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We welcome anyone with the right skills and experience to join us. At Generali, we also believe that it is our differences that make the difference. Our commitment is to leverage this Diversity to create long-term value, to be innovative, sustainable, to make the difference for our people, our clients, our partners as well as our communities.
Personal data collected will be strictly used for recruitment purpose only. All unsuccessful applications will be destroyed after two years.
Company Info
Generali is one of the largest global insurance and asset management providers. Established in 1831, it is present in 50 countries in the world, with a total
premium income of more than € 75.8 billion in 2021. With nearly 75,000 employees serving 67 million customers, the Group has a leading position in Europe and a growing presence in Asia and Latin America. Generali’s ambition is to be the life-time partner to
its customers, offering innovative and personalized solutions thanks to an unmatched distribution network.
At Generali, diversity and inclusion are a critical part of our cultural transformation. We are committed to promoting a culture of inclusion that celebrates people's singularity and diversity with particular attention to disabilities, culture, and gender. Leveraging diversity to create long-term value: this is Generali. It is our differences that make the difference!
At Generali, diversity and inclusion are a critical part of our cultural transformation. We are committed to promoting a culture of inclusion that celebrates people's singularity and diversity with particular attention to disabilities, culture, and gender. Leveraging diversity to create long-term value: this is Generali. It is our differences that make the difference!
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