Job Purpose:

• Assist and support Customer Service Hotline team to deliver excellent service to our Internal and external customers
• Answering various types of enquiries via hotline on policy information, policy change and claims submission etc.
• Provide support to Customer Service Centre for walk-in clients when necessary

• Handle customer/salesperson enquiries from different Hotlines in professional manner to achieve service excellence
• Follow guidelines to protect customers’ privacy by verifying callers’ personal information
• Arrange follow-up calls to customer/salesperson when necessary or assigned by supervisor
• Maintain and improves quality results by adhering to standards and guidelines
• Update job knowledge by studying new product description and other materials
• Manage and resolve customer complaints
• Document all call information in the Customer Service Logging System
• Perform ad-hoc task as required

• F.7 or above and passed in IIQE 1,3,5 with at least 2 years relevant working experience
• Good spoken and writing in both English and Chinese (Mandarin and Cantonese)
• Careful mindset, patient, pleasant, good telephone manner and interpersonal skills
• Customer-oriented with passion and caring attitude
• Hands on PC skills including Chinese word processing
• Experience in working in Customer Services of life insurance company is an advantage
• Able to work on weekend

(All personal data collected will only be used for recruitment purposes. Please visit https://www.tahoelife.com.hk/tl/en/privacy_policy/index.html for details of the “Privacy Policy Statement” of Tahoe Life.)

Tahoe Life Insurance Company Limited is a wholly-owned subsidiary of Tahoe Investment Group Company Limited.  Adhere to the aspiration of fulfilling social responsibility, we endeavor to serve our customers with sincerity, creating a brilliant future for our customers and the enterprise.

As the core business of Tahoe Investment’s financial arm, we are dedicated to offering comprehensive wealth management and life planning services.  We strive to be the leader in the high-end life insurance sector, taking care of our customers’ life cycles.