Responsibilities

• Understand research users’ business questions and translate into a valid research study with clear research objectives
• Perform both quantitative and qualitative customer analyses with innovative and actionable solutions
• Provide customer segmentation analysis and identify threats and opportunities for each customer group
• Generate insights from vast volume internal customer data, match with market research to provide a holistic view on the whole customer journey
• Work closely with research users, vendors and other key stakeholders on project coordination, evaluation of performance and brainstorm action plans

 Requirements

• University graduates of marketing or related disciplines with minimum 5 year’s relevant experience in research and data analysis.
• Strong project management skill and experience in research execution including quality assurance
• Strong in PC skills (excel, powerpoint)
• Knowledge in statistical tools (COGNOS, SPSS, R) or data visualization tool (Tableau) will be an advantage
• Proficient in both Chinese and English writing
• Good team player, outgoing, self-motivated, flexible and independent
• Candidate with less experience will be considered as Research Executive

SmarTone is constantly breaking new ground in the converging world of communications and media. As a market leader, we are committed to delivering unbeatable customer experiences that truly enrich lives. To do this, we need passionate, energetic and pro-active people like you. If you share our way of thinking, we would like to hear from you.