Responsibilities:   

• Primary customer interface to coordinate customer requirement to lab operations
• Provide friendly and professional pre-sale and post-sales throughout order transaction
• Handle sample registration and release of test report
• Handle customer enquiry on service capacity, quotation, reporting status, report contents and complaints
• Follow up with customer on missing information and samples
• Provide regular summary report to customer regarding the lab service

Requirements:

• Minimum 3 years’ relevant experience in laboratory testing company (Candidates with less experience will be considered as Customer Service Executive)
• Highly-organized, able to work independently and capable of working under pressure with multi-task assignments
• Familiar with European regulations/standards is an advantage
• Having the experience of component sorting is an advantage

Education and Qualifications Required:

• Bachelor degree (If nil but with relevant experience will also be considered)
• Good command of English and Mandarin
• Good computer skills
• IMMEDIATELY AVAILABLE is in advantage

Our mission is to provide our clients with technologically-enriched support to ensure safe and sustainable products, fit for use and loved by their consumers.

Why join our Company? Because API is constantly striving to offer the best household goods quality assurance solutions to our international base of customers.
With the continuous expansion of our lab activities, we are looking for new dynamic and motivated talents.

API Lab Testing, a company of Worms Safety Alliance Laboratories

http://www.api-hk.com | http://worms-safety.com