Client

• To drive Marsh institutional relationships with clients through collaboration across practices, geographies, and MMC companies
• Focus on Risk Management Segment within FINPRO to work closely with the Risk Management Practice plus other Practices in providing the total solution to all Risk Management clients
• Builds, maintains and expands effective and sustainable relationships with clients on an enterprise-wide basis
• Takes responsibility of serving the VIP clients
• Identifies key decision makers, client’s risks needs and determines the services, products, and combinations that will best serve and address the client’s issues and business objectives
• Champions the development of custom solutions to address the client/prospect needs
• Leads or co-leads communication between the client and the service team members
• Leads by example to ensure quality of deliverables and enforcing critical deadlines
• Develops a strong understanding of the client’s business: analyzes client research & industry issues, prepares benchmarking studies and creates risk maps

• Be accountable for the financial performance of the assigned portfolio and targets on new, expanded and renewal business
• Develops a business plan for portfolio of clients and prospects to meet specific retention and sales goals.
• Oversees revenue, profitability, and timely billing and collection (working capital) for each assigned client

Colleague Capability

• Leads on personal accounts by setting goals and implements action plans, monitoring progress, assuring service meets or exceeds client expectations, and protecting the firm from Errors & Omissions
• Coaches the team members through leading by example
• Drives towards building identified Client Development competencies for self

Process

• Understands and utilizes available tools and technology to improve personal and team productivity
• Responsible for the execution of effective service management protocols including, but not limited to:
• Internal Account Planning
• Strategic Client Reviews
• Renewal Strategy Meetings
• Client Service Agreements
• Account project management
• Client Survey and Feedback Protocol
• Appropriate Pricing of Accounts

Requirements: 

• Bachelor degree holder or above
• 8+ years relevant working experience in insurance brokerage, financial service or legal industry
• Possesses solid insurance brokerage, account management, claims management, servicing and sales skills.
• Experience in FINPRO lines of business, especially in D&O.  PI, Crime and Financial Institution coverage and handling FINPRO claims will be advantageous
• Good problem solving and communication skills
• Strong PC Skills, including Words (English and Chinese), Excel & Power Point
• Good Command of both written and spoken English and Chinese  
• Effectively manages and retains renewal business
• Supervises and is a mentor to client representatives on assigned service teams
• Ambitious, solution focus and strong skills in client and underwriters relationship management

Attractive remuneration and incentives will be offered to the right candidate.

We are an Equal Opportunity Employer.

All information received will be kept in strict confidence and be used only for employment-related purposes.

Marsh is the world’s leading insurance broker and risk advisor. With over 40,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan(NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue approaching US$17 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.