Customer Service Officer
Discovery Park Commercial Services Limited
- Company Industries:Property Development
Job Information
- Post Date:2022-05-26
- Career Level:Entry Level
- Location:Tsuen Wan Area
- Yr(s) of Exp:2 years
- Qualification:School Certificate
- Employment Type:Full Time, Permanent
- Job Function:Sales CS & Business Devpt Customer Service - Supervisor / Officer Hospitality / F & B &nbs
- Benefits:Dental insurance, Education allowance, Medical insurance, Performance bonus, Five-day work week
Job Description
Responsibilities:
- Recruit club member for the mall (DP Club) and conduct cross selling of multiple intelligence activities / program / shop tenants etc.
- Perform customer service related duties such as handling / resolving customers' enquiries and complaints, providing hospitable and value services to our customers etc.
- Perform club membership redemption duties and prepare related reports.
- Perform monthly parking issues and handle carpark redemption duties.
- Collect feedback from customers (VOC).
- Conduct on-job coaching and training for team members.
- Support Supervisor for the assigned duties.
- Acting as the Shift-in-charge during the absence of Supervisor.
Requirements:
- F.6 / HKDSE or above / diploma holder in Hospitality / Property management / Tourism or related discipline
- 1-2 years' customer services experience in hotel or related field is preferred
- Good command of English and Chinese. Proficiency in Putonghua is an advantage
- Fresh Graduate will also be considered
Company Info
Discovery Park – Shopping Centre is a regional retail shopping centre in Tsuen Wan. The management company is now looking for high caliber professional for the following position.
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