Job Responsibilities:

• Supervise and manage a team, to support and enable staff in service delivery and daily operation of the CS operations.
• Coach, inspire and motivate team members to achieve excellent performance, and achieving the team's service target.
• Responsible for supporting customer service and work closely with project management team for co-ordination.
• Co-ordinate team member for fault case and take care customer.
• Client liaison, coordination with internal teams and outside vendors / carriers, and on site management for the duration of projects.
• Follow up and manage company account, manage maintenance renewal. 

Job Requirements:

• Minimum 3-5 years of solid experience in customer service and operation management
• Experience in Telecom industry is a plus
• Good leadership, interpersonal, communication skills, planning skills and coaching skill in developing staff’s service skills and attitude
• Initiative and innovative in marking recommendations on service improvement
• Energetic and well-organized person with strong analytical, interpersonal communicate skills
• High proficiency in written and spoken English and Chinese

Edison was incorporated over 18 years in Hong Kong. We are a IT Solution company. To cope with fast expansion, we are looking for high caliber candidates to join our company.