Responsibilities:

• Provide professional advice, cost quotation and quality customer services to customers regarding aftersales service
• Build up excellent customer relationship
• Follow up closely with customers to ensure all service requests are being attended efficiently
• Oversee daily operation of frontline operations / service centres
• Hire and supervise frontline staff / aftersales personnel, as well as monitoring their performance
• Coach and develop the teams, evaluate individual team members’ performance and provide constructive feedback and supports
• Prepare service documents, verify job order and keep track of the service progress
• Encourage Service Advisors to keep their skills up-to-date through periodic skill and technical training on new products, systems and components offered by the automotive manufacturers
• Support aftersales administration and logistics duties
• Report on daily, weekly and monthly service throughput
• Handle ad-hoc projects to be assigned

Requirements:

• High Diploma or above 
• At least 4 years’ solid experience in automotive service sector 
• Excellent communication, interpersonal and presentation skills
• Strong customer handling and problem solving skills
• Good team-player with pleasant personality
• Valid HK Driving license of Class 1 & 2
• Good command of both written & spoken English and Chinese

Interested parties, please send your application with detailed resume stating expected salary and date of availability by clicking "APPLY NOW'.

 All information will be used solely for recruitment purpose and will be destroyed when the recruitment process is finished.

Kia Motors (Hong Kong) Ltd. was established in 1996 in Hong Kong, is a wholly-owned subsidiary of Kam Lung Motor Group and the exclusive distributor of Kia in Hong Kong. There are showrooms and service centers located in Yuen Long, Tsuen Wan, Kowloon Bay and Shau Kei Wan in order to furnish superior and reliable services for customers from different district areas.

Kia Hong Kong dedicates to deliver the most qualified, feasible and advanced car models for customers, in result to successfully bring Kia the positive brand image and favorable position in the market over the recent years. In comply with Kia's new corporate vision - to create sustainable mobility solutions for consumers, communities, and societies around the world, along with the new brand slogan 'Movement that inspires', Kia Hong Kong will continue to create spaces that inspire customers.