Job Summary:

The main role of the captioned role is to manage one of our most hectic Fitness Centre's operations to ensure we provide the best quality of facilities and services to our members. This position has to assist the Regional Operations Director / Head of Operations  to establish and implement operations policies and procedures, operations staff recruitment and training, collection and retail revenues driven and any ad-hoc tasks.

Responsibilities:

The Assistant Operations Manager is accountable for:

• Assisting the Regional Operations Director / Head of Operations to develop the overall strategies and initiatives for daily club operations and management
• Hiring, managing, developing and motivating employees to meet or exceed business results such as revenue, profitability and customer satisfaction/retention
• Ensuring effective communication and teamwork across the yoga studios and fitness centres and proactively assisting with day-to-day operations (customer service matters, member complaints and maintenance issue, etc.)
• Coordinating work across the yoga studios and fitness centres and organizing schedules of activity, staffing and resources to ensure maximum commercial use is made of the company's facilities at all times
• Ensuring all staff are trained in general yoga studio or fitness centre operations, member relations and in their specific job functions
• Maintaining the working condition of the premises; supervising and managing facilities and equipment to ensure that such are at all times in fully functional order and fit for use by members and guests; conducting routine checks of the facility
• Regularly evaluating the operations and implementing improvements in processes (e.g., for customer retention improvements or cost savings)

Requirements:

• Minimum 5 years’ operations experience and 1 year or above at Supervisory Level managing mid-size team, preferably from fitness and wellness, hotel or aviation industry
• Strong ability to communicate clearly and convincingly in spoken and written English and Cantonese
• Customer-oriented mind set and in-depth understanding of customer relationship management
• Capability to resolve conflicts in any cases
• Strong planning and organizing skills with ability to develop policies and procedure
• Superb ability to build, grow, motivate and manage a team
• Candidate with experience over may be considered as Operations Manager

Application:

Kindly apply through JobsDB and please note that only shortlisted candidates will be reached.

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