Job Description

We are looking for a bright Technical Support to provide enterprise level technical support for our colleagues. This technician will provide support via phone, email, chat, in person, and other channels as required. This technician will also be responsible for installing and maintaining server and network hardware. A background in engineering or IT support is required.

Responsibilities

•          Take ownership of customer issues reported and see problems through to resolution
•          Research, diagnose, troubleshoot and identify solutions to resolve issues
•          Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
•          Ensure proper recording and closure of all issues; report status regularly
•          Document knowledge in the form of knowledge base tech notes and articles
•          Provision/decommission hardware in/out of data center facilities
•          Diagnose and resolve hardware issues
•          Assist in ad hoc projects when required

Requirements

•          BS degree in Information Technology, Computer Science or equivalent
•          Fresh graduation is welcome
•          Experience in Networking and Microsoft AD is preferred
•          Basic knowledge of Windows, Linux, networking, utilities and scripting
•          Strong problem-solving skills
•          Able to work under pressure with self-motivation.
•          Excellent written and verbal communication skills in Chinese and English
•          Immediate available is highly preferred

Interested parties please send your full resume with expected salary and availability by clicking "Apply Now". 

Personal date provided by job applicants will be used strictly for recruitment related purpose. Those applications do not receive any response from us in 4 weeks may be considered as unsuccessful and their personal data will be destroyed in one month after the vacancy is filled up.