ROLES AND RESPONSIBILITIES

• Provide development and operations support
• Apply and promote industry best practices for site reliability engineering where applicable
• System/application testing and troubleshooting
• Liaise with multiple internal teams and occasionally external clients by building strong working relationships
• Proactively assign, manage and prioritize relevant support tickets on the ticketing queue using ServiceNow
• Support application deployment for production services, and production monitor if any
• Ability to take ownership and become subject matter experts in various parts of the system
• Required to work with a flexible work schedule to meet customer need

QUALIFICATIONS AND REQUIREMENTS

• Higher Diploma / Degree holder in Computer Science or related discipline
• 1 year above working experience in system support (candidate with more experience will be considered as senior role and welcome to fresh graduate with interim work experience)
• excellent communication, stakeholder engagement and technical writing skills
• Hands-on experience in installation/configuration of VLAN, Clustering and Linux Red Hat ES
• Experience with Oracle, MySQL, Redis, NoSQL databases is an advantage
• Experience with Docker, Kubernetes, Zabbix is an advantage
• Telecom experience is an advantage
• An ability, willingness, and desire to learn and embrace new, unfamiliar and/or emerging technologies that may best address changing business needs

BENEFITS

• 5-day a week and flexible working hours
• 14 days+ annual leave, Birthday leave
• Group medical (including dental and Chinese Medicine)
• Team building lunch and Friday Tea
• Small and nimble team in an energetic, collaborative and liberal environment

REMARKS

We offer attractive remuneration package and excellent opportunities for career advancement to the right candidate. Please send your resume with current & expected salary and available date by clicking Apply Now.

All information received will be kept in strict confidence and be used only for employment-related purposes.

Neural Technologies is a provider of modular revenue protection, machine learning/artificial intelligence, data integration and signaling software solutions for cross domain functions covering Telecom operators, Banking, Payment processors, and others.
We have a global presence with customers in 45 countries worldwide. The company has built an international reputation for providing quality solutions to increase the bottom line for its customers around the globe.  Neural Technologies can reference Tier 1 & 2 converged service providers and network partners. We are a part of Lumine Group, a leading global acquirer of communications & media software businesses. Lumine Group is a division within Volaris Group, a subsidiary of Constellation Software Inc. (TSX:CSU), a multi-billion dollar global public company based in Canada and listed on the Toronto Stock Exchange.