• Serve a contract assignment under InfoTech's headcount, full-time second to serve a client with the public sector;
• Provision of first line helpdesk support service to (i) all computer users at Tamar Central Government Offices (CGO), Queensway Government Offices (QGO) and North Point Government Offices (NPGO) and technical advice to two other Government Bureaux and Departments offices (the Joint Secretariat for the Advisory Bodies on Civil Service and Judicial Salaries and Conditions of Service (JSSCS) and Public Service Commission (PSC)); (ii) provision of system support of different computer applications; and (iii) technical support of daily IT operations in CSB.
• To provide first line helpdesk service to computer users and perform associated helpdesk activities using tools provided, if any and carry out on-site inspection, in more than one office, and take recovery action according to prescribed procedures;
• To operate computer and associated equipment/facilities according to prescribed standards and procedures, monitor their performance and perform routine system maintenance;
• To provide system administration to Lotus Notes Mail system, Confidential Mail System (CMS), Centrally Managed Messaging Platform (CMMP), Active Directory, Windows File Server, Mobile Workplace Service, Mobile CMS, Microsoft System Centre Configuration Manager and Client, Symantec Endpoint Protection Manager and Client, Trend Micro ScanMail, Trend Micro Control Manager, Arcserve Backup, Symantec Backup Exec, McAfee Drive Encryption, McAfee ePolicy Orchestrator;
• To set up and maintain workstation, printer equipment, mobile device, network and data communication environment; scheduling and monitoring computer equipment installation/relocation and perform site preparation work;
• To fulfil logging and administrative reporting requirements and assist in preparing statistics and reports;
• To keep stock and monitor stock level of computer supplies and assist in procurement;
• To update and maintain inventory records of computer hardware and software assets; perform physical checks and maintain documentations;
• To develop programs and enhance/maintain programs in different computer applications;
• To conduct system testing and user acceptance;
• To work with internal staff, project teams or contractors in carrying out software installation, upgrade and configuration to computer system;
• To provide operational support for special events such as special speech delivery, briefing session and staff activity (e.g. annual Christmas party); and
• To provide emergency telephone support during non-prime hour as and when required.

• Holder of a higher diploma in information technology, or equivalent;
• At least three years' experience in the control and operation of Windows or helpdesk/computer network operation, or LAN administration, or PC/LAN support services;
• Strong analytical and problem solving skills;
• Strong communication and interpersonal skills; and
• Good oral and written communication skills in both Chinese (essentially Cantonese) and English.
• At least 3 years' experience in Microsoft Active Directory Administration (ADA);
• At least 3 years' experience in PC LAN Support (PLS);
• At least 3 years' experience in Windows 7/8/10 (W10);
• 2 years' experience in System Backup Operation (BKO) is an advantage;
• 2 years' experience in Internet/ Intranet (INT) is an advantage.
• At least 3 years' experience in helpdesk call handling (HDT);
• 1 year's experience in work with the Government (GOV) is an advantage.
• Bachelor's degree/Higher Diploma in Computer Science, IT or equivalent;
• At least 3 years' post-qualification experience in which at least 1 year's relevant experience in a similar post and in a comparable capacity.

InfoTech® is one of the longest established and largest ICT staff services providers in Hong Kong. We are deploying hundreds of ICT staff to various users and establishments at any time since the last decade.  We are seeking high-calibre professionals to cope with our business growth.

Main: (852) 2836 0363

Address: 18/F, Tower 2, Lippo Centre, 89 Queensway, Hong Kong