• Provide desktop support and trade floor support to internal users
• Troubleshoot issues related to desktop, domain, system, server and network
• Incident diagnosis and resolution
• Perform system and hardware updates, upgrades, and monthly check up
• Provide regional infrastructure support when necessary
• Participate in various relocation and migration projects
• Document all reported incidents and service requests via ticketing system

• Higher diploma or above in Computer Sciences, Information Technology or
• related disciplines
• At least 3+ years’ experience in IT technical support
• Good knowledge on Windows desktop operating systems and servers
• Good knowledge on computer hardware and networking
• Strong analytical and troubleshooting skills
• Good command of verbal English and Cantonese
• Hands on experience in Microsoft Infrastructure Configuration (Office 365,
• Active Directory, DNS, DHCP, DFSR, SharePoint)
• Candidate with less experience are also welcome

The ITCS Group (www.itcs-group.com, EA Licence Number: 69524) is a management consulting, technology services and IT outsourcing company. We provide customized consulting solutions, IT resourcing, project management and off/on-shore application development services across the Asia Pacific region.

Strategically located in Hong Kong, Tokyo and Singapore, we deliver services to Global Corporations, Fortune 500 companies and growing organizations. We work across key vertical markets that include Finance & Banking, Insurance, Legal and Communications & Technology where we collaborate with our clients to lower costs, improve efficiencies, reduce risk and bring about competitive advantage.

We are currently looking for bright, energetic and professional people to join our team!