Job Responsibilities:

L’Occitane Hong Kong Office & Stores IT Infrastructure Project Management

• Management of Hong Kong office and stores IT infrastructure projects
• Assist Regional Senior Infrastructure Manager to implement projects based on IT infrastructure strategy
• Gather business requirement from stakeholders (business users, application teams…) for new projects
• Implement and deliver the optimal services to users on predefined schedule plan

Evaluation of new technologies

• Take initiative to explore the new infrastructure technologies in the market to improve user experience
• Regularly review the existing user workplace solutions and service and recommend an enhancement
• Coordinate with solution vendors to arrange PoC to find out the best design to improve work efficiency
• Improve the operation efficiency by replacing the obsolete services with better product technologies

Vendor Management

• Build good relationship with vendors/service providers to adopt the best solution to enhance our services performance
• Manage the vendors to work out the solution proposals to meet business requirement for management review
• Responsible for liaison with vendors to obtain the best offer for every project

IT Budget

• To meet the management’s objective, recommend IT budget (CAPEX & OPEX) for Hong Kong Office and stores
• Manage the projects to be completed within the budget plan

User Workplace Services Operations and Support

• To handle telephone and email enquiries and provide on-site support services for Hong Kong office, VIP users and stores
• To contact end-users and assist in arranging project roll-out schedule
• Hands-on support and troubleshooting for general office automation system (e.g. O365, Microsoft Outlook, MS Windows Client & Mac OS, MS Office, Mobile apps, MDM, other PC software and hardware covering Laptop/Mobile device/Phone/Printer
• To perform software and mobile apps deployment or upgrade on computers and mobile devices
• To perform provisioning / deprovisioning of user account, computers and mobile devices
• Hardware, software license inventory management to ensure the record is up-to-date and accurate
• Coordinate and support on-site/offsite business event
• To support store new store opening/closing
• To support the end to end IT infrastructure procurement process

Infrastructure security support

• Follow the company security policy to ensure the security protection of information systems
• Work with related teams to set up and deploy security hardening

 Job Requirements:

• University degree in Computer Science, Information Technology or related field
• Minimum 2 years of Information technology experience including hands-on experience with Win 10, MS Office, O365, Workspace One, Intune solutions
• Solid experience in Win 10, MS Office, O365, Workspace One, Intune solutions. Experience in IT security is an advantage
• ITIL, Modern Desktop Administrator Associate will be an advantage
• Good communication & presentation skill. Proactive to handle/solve the problem independently
• Fluent in English & Chinese (Mandarin & Cantonese)

What we offer:

• Be part of a growing international beauty group, with the latest acquisitions our portfolio consists of 8 brands
• A multinational working environment with internal mobility opportunities
• Monthly staff engagement and sustainability activities
• Attractive discretionary bonus
• Quarterly free and monthly discounted products
• Annual leaves & birthday leave
• Flexible Work arrangement including Flexible work hours and WFH
• Medical, Dental and Life Insurance
• Maternity Leave (up to 20 weeks fully paid) and paternity leave (up to 14 weeks fully paid)

(All personal data collected will be used for recruitment purpose only.)

L’OCCITANE is an Equal Opportunities Employer and is committed to ensuring that factors relating to its employees’ ability to perform workplace responsibilities, and to develop in their employment, are the only ones considered in the decisions about their career with L’OCCITANE.

Building a more diverse and inclusive organisational culture is one of the ways we cultivate change.

This involves building an inclusive workplace that makes our people feel:

• safe from any sort of discrimination or harassment
• respected and valued for who they are as individuals.

We recruit competent and positive minded people who share our core values entrepreneurship, team spirit, leading by example and authenticity and our commitment to sustainability.

L’Occitane is a global, natural and organic ingredient-based cosmetics and well-being products manufacturer and retailer with strong regional roots in Provence, France. The Company is committed to developing and retailing high quality products that are rich in natural and organic ingredients of traceable origins and respect for the environment. The products are sold in over 90 countries through over 2,000 retail locations as well as through a variety of wholesale distribution channels. L’Occitane provides an interesting performance oriented workplace where individual and team performance effort is encouraged and recognised.

To cope with our business expansion, we would like to invite a high calibre and passionate candidate to join us for the following position by sending email to [email protected].