Responsibilities

• Assist supervisors in formulating operational strategies with a view to maintaining operational productivity and efficiency in a full spectrum of operational services including but not limited to customer service standard, sales target, theatrical efficiency, work safety and performance of systems.
• Assist supervisors in setting up departmental KPIs to achieve company goals and objectives including but not limited to sales target, sales strategies, maintenance plan, filler programs benefiting stakeholders of the property.
• Assist supervisors in preparing operational budget and management analysis and monitor operating costs to ensure effective utilization of resources.
• Review work process and operation guidelines/manuals and implement initiatives to enhance operational productivity and to ensure quality customer service, and smooth operation while achieving the various KPIs.
• Act as coordinator of all administrative work of the Operations Department for quality deliverables and/or other regular documents, including but not limited to training enrollment, repair request application and purchase requisition, etc.
• Manage and co-ordinate with various functions of the Operations Department in the preparation of monthly, quarterly, annual and ad hoc reports.
• Monitor performance of in-house staff and casual labour to ensure quality customer service of the ticketing counter(s) and the hotline system.
• Perform the role of Duty Officer as circumstances required to oversee all on-day event, monitor and direct cross team staff to address as hoc requests and monitor and report abnormalities.
• Assist performance monitoring and the administrative works of the daily operation of ticketing counter(s), hotline system, ticketing systems and event booking system.
• Assist management of after sales services including but not limited to hirers’ questionnaire.
• Handle venue booking enquiry, sales and booking of venues and after sales services.
• Perform ad hoc tasks as assigned.

Requirements:

• Higher Diploma or above in business management, event / venue management or related discipline
• 2-3 years' experience in sales & operation of venue, event management, customer service and front-of-house service
• Previous exposure in the public sector or non-profit making organization is an added advantage, exposure in venue services is preferred
• Customer-oriented with good interpersonal and communication skills
• Proficient in written and spoken English and Chinese
• Require to work on shift according to the duty roster including weekends and public holidays
• Candidate with less experience will be considered as Executive

We offer competitive salary and attractive benefits to the right candidates. Interested parties please send resume with expected salary to Human Resources and Administration Department, New World Facilities Management Company Limited by clicking "Apply Now".

For details of the company, please visit website www.nwfm.com.hk

Established in 2009, New World Facilities Management Company Ltd. (“NWFM”) is the management company of Youth Square. We strive to provide professional management and operation services to develop Youth Square as a platform for youth to explore their potential and showcase their talents.

Youth Square’s innovative spatial design reflects a new generation’s identity. It comprises a wide range of facilities including a theatre, a studio, multi-purpose area, hostel, retail shops and offices. We believe people are key to the success and sustainable development of Youth Square and are committed to developing our employees, preparing them to meet future challenges.

We invite candidates with the right calibre to join our team.