The incumbent will be responsible to drive the team and deliver a seamless handover experience to our customers and ensure product quality meets customer's satisfaction.

• Responsible for handover operations of new residential property developments
• Formulate budgets and establish company polices / guidelines / standard for handover service
• Plan and supervise teams to ensure smooth handover experience to customers, including defect rectification
• Ensure customer complaints from various channels are handled in compliance with company standards and guidelines
• Analyze customer feedback and root causes of complaints, identify areas for improvement and recommendations for enhancing service quality
• Collaborate with various teams / department to ensure smooth & effective operation

• Degree holder with minimum 6 years of relevant experience at managerial level and proven track record in overall handover, defect rectification and customer services position
• Experience in taking over new developments from developer and serving corporate clients is definitely an advantage
• Strong interpersonal, written and verbal communication skills with the ability to interface effectively with individuals at various levels
• Strong drive and sense of ownership to deliver results in a fast-paced environment
• High level of customer-centric mindset and dedication to deliver exceptional quality services to customers
• Ability to remain organized, pay strict attention to detail, and meet critical deadlines within a high volume, fast-paced environment