(Long Term Contract)

The incumbent will be responsible for providing guest services, handling guest enquiries, comments and complaints through the Ocean Park hotlines, supporting all in-park guest services and promotions, preparing all kinds of reports, as well as providing administrative support to the Guest Services Department. Besides, carrying out any special duties which assigned by superiors.

• Diploma or above in Tourism and Hospitality or other related disciplines
• With at least 1 year working experience, preferably practical experience in hospitality or guest-oriented job in call centre environment
• Customer-oriented with pleasant manner, attention to details with multi-tasking skill
• Must be responsible, reliable and able to work under pressure in a fast moving environment 
• Practical experience in handling guest complaints, comments and request with great diplomacy
• Good command of both spoken and written English and Chinese, including Mandarin
• Computer literate
• Willing to work on shifts and during weekends and public holidays

Applications including details of qualifications, working experience, expected salary, contact telephone number and address should be applied via: http://careers.oceanpark.com.hk --> Job opening --> Full time/ Long-term.

Applicants not contacted within six weeks may consider their application unsuccessful. Personal data collected will be used for recruitment-related purpose only.