Responsibilities

• To provide excellent service by via various channels; ie, online, phone, customers visit. Attending to all inbound calls (e.g. general enquires, rental and accounts related), outbound calls (e.g. preliminary collections  reminders, case follow-up, licence and insurance reminders) and in person (e.g. licence renewal, early termination arrangement) in compliant to internal procedures and guidelines
• To handle daily early collection calls & activities.
• To support late collections activities ; ie, repossession, remarketing, refinancing, recovery & restructuring
• To handle normal vehicle returns from agility contracts
• To collaborate with sales colleagues in working on customers’ retention
• To attend to customer requests (e.g. for statement of account, early termination quotations)
• To attend to dealer requests (e.g. borrowing of the Vehicle registration document and general enquiry for existing customers)
• To take care of the processes related to cross border application, early termination,  & license renewal.
• To participate in ad-hoc projects related to process improvements, system enhancement and new product implementation

Requirements

• Degree from an accredited institution
• Min 3-5 years’ experience with customer service for a premium brand
• Fluent in English and Cantonese, Mandarin is of an advantage
• Good Microsoft Office (Excel, Words & PPT) knowledge and skill
• Knowledge of auto financing terms and processes is of an advantage
• Service minded approach to tasks at hand, Customer focus
• Excellent Communication Skills
• Excellent negotiation and persuasive skills
• Good tele-communication skills
• Problem-solving skills
• Ability to meet deadlines and be pro-active
• Ability to multi-task & prioritize
• Collections & delinquency mgt experience is of an advantage
• Ability to take responsibility and work independently  / under pressure; drive results
• Ability to work in a team

For the successful candidate, we offer a 5-day week in addition to a salary that commensurate with your experience and qualification.

Potential candidates who meet our requirements, kindly apply with full resume and application letter indicating your present and expected salary via "Apply Now".

We are an equal opportunity employer. The information provided will be treated in strict confidence and only be used for recruitment related purposes. The Company may refer suitable applicants to other vacancies within the Group. All personal data of unsuccessful applicants will be destroyed within 12 months on completion of the recruitment exercise.

Mercedes-Benz Financial Services Hong Kong Limited offers financing, leasing Mercedes-Benz automobiles in Hong Kong and Macau.  We are also one of the leading providers of innovative mobility services.  Our Group, Mercedes-Benz Mobility, employ approximately 10,000 highly motivated people worldwide, and we have been recognized as an outstanding employer by the independent Great Place to Work institute several times. You can learn more about our unique corporate culture by following this link: https://www.mercedes-benz-mobility.com/en/