We are looking for an energetic, innovative & highly motivated professional to join the Billing & Collections Branch of the Customer Operations Department in the Customer Success & Experience (CSE) Business Group. Reporting to Manager - Credit & Revenue Collection, the candidate is required to carry out major duties as follows:

Major Duties:

• Ensure responsive, prompt, efficient and effective support to enquiries raised by different customer service channels
• Handle correspondence to ensure prompt response to customer requests, enquiries and complaints.
• Perform operation activities contributing to Credit & Revenue Collection performance such as deposit, payment, refunds, aging, debt collections, negotiation with customer and bad debt monitoring
• Reconcile and update general ledger posting, clearing on various payment collections, deposit and refund, write-in/off and bank charges
• Provide recommendation through analytic review on improving account receivables status so as to reduce credit risk exposure
• Liaise and co-operate with relevant parties within the Company and external customers to achieve continuous improvement in service excellence

Requirements:

• Diploma or degree holder in business administration, accounting or related discipline is desirable
• At least 3 years relevant working experience
• Able to deal with internal and external customers’ enquiries / complaints in a sensible and professional manner
• Able to communicate well in English, Chinese and preferably Putonghua
• Good computer knowledge in Microsoft Excel, Word and PowerPoint
• Possession of SAP experience is preferable
• A team player with strong communication and interpersonal skill, customer-oriented, self-motivated, committed and able to work independently
• Candidate will less experience may be considered as Customer Support Assistant

Please apply by clicking the button "Apply Now" below for application on or before 4 June 2022.

Important: To facilitate our easy tracking please use a unique file name for all attachments and your email subject box in this format: CO-BC-SBCMSA_Last Name_First Name_Other Names (if applicable)

Applicants not invited for interview within 6 weeks from the closing date may assume their applications unsuccessful.

The level of appointment will be commensurate with qualification and experience. The entry pay, terms of appointment and conditions of service will be offered to the successful candidate which are subject to the provisions prevailing at the time the offer of appointment is made.

Information provided will be for recruitment purpose within the CLP Group and only short-listed candidates will be contacted. We comply with all applicable laws and regulations of HKSAR in handling applications. For details of the Personal Information Collection Statement, please visit our website: https://clp.to/engPICS

For further information on our company, please visit our website:
https://www.clpgroup.com/

Date Exhibited: 27.05.2022
Date Withdrawn: 04.06.2022

(本項職位空缺只備英文版本)