Main Duties

The Visitor Experience Associate will be expected to:

• support front desk daily operations at galleries, receptions, Hall and other CHAT event areas. Responsibility includes locker administration, cash box management, lost and found operations, ticketing, and greeting, escorting and ushering of visiting groups.
• oversight of exhibition spaces and exhibits condition to ensure a pleasant visitor’s journey.
• handle telephone, email enquiries and resolve contingency in a professional manner.
• manage visitor or customer experience, including customer surveys and other feedback mechanisms.
• coordinate with on-duty ambassadors and docents for a smooth operation.
• represent VE team when collaborating with CHAT teams / colleagues on special events.
• respond to emergency and unexpected cases following standard operating procedures and using good judgment and efficiency.

 You should have/be:

• higher diploma or above in Hospitality / Hotel Management or other related discipline.
• minimum 1 years working experience in service field, tourism, retail and/or hospitality sector.
• must be able to work on duty roster during weekends and holidays.
• a good team player and proactive.
• excellent customer service and communication skills.
• fluent in spoken English, Cantonese and Putonghua are essential.
• knowledge / experience in heritage and/or art field is preferred.

TO APPLY FOR THIS POSITION
Qualified candidates should email their cover letter, CV, expected salary with contact information to hr @ mill6chat.org by 30 Jun 2022.

The information provided will be kept confidential and used for recruitment purposes only. Applicants not contacted within six weeks may consider their applications unsuccessful.

Important Note
Centre for Heritage Arts and Textile (“CHAT”) is a Temporary Places of Public Entertainment (“TPPE”) licensed premise and we abide by the HKSAR government-maintained measures under the Prevention and Control of Disease - Requirements and Directions (Business and Premises) Regulation Cap. 599F. Upon employment by Mill 6 Foundation Limited who operates CHAT, staff is expected to comply with the government stated vaccination or testing requirement and/or other requirements of the company.

For further information about Personal Information Collection Statement (“PICS”) Pertaining to Recruitment, please click the link below www.nanfung.com/en/common/pics/. 

MILL6 Foundation

Founded in 2015, MILL6 Foundation (MILL6) is a non-profit arts and cultural organisation in Hong Kong. MILL6’s primary mission is to manage and operate CHAT, the first art centre of its kind in Hong Kong. The D. H. Chen Foundation is the Founding Donor of CHAT and Nan Fung Group is the Main Donor.

About CHAT

Scheduled to open in Spring 2019, the Centre for Heritage, Arts and Textile (CHAT) is a part of the heritage conservation project of The Mills, the former cotton spinning mills of Nan Fung Textiles in Tsuen Wan. Through CHAT’s own curated multi-faceted programmes that will include exhibitions and co-learning programmes, we invite our visitors to experience the spirit of the innovative legacy of Hong Kong's textile industry and engage in new dialogues and inspirational journeys that interweave contemporary art, design, science, heritage, community and craftsmanship.

Welcome to visit our website : http://www.mill6chat.org