Coordinator, Customer Care
DKSH Hong Kong Limited
- Company Industries：Trading and Distribution
Job Information
- Post Date：2022-05-31
- Career Level：Entry Level
- Location：Aberdeen
- Yr(s) of Exp：2 years
- Qualification：School Certificate
- Employment Type：Full Time, Permanent
- Job Function：Sales CS & Business Devpt Call Centre Customer Service - Supervisor / Officer Sales
- Benefits：Free shuttle bus, Life insurance, Medical insurance, Performance bonus, Five-day work week
Job Description
Job Responsibilities:
- Reporting to Senior Manager of Operations Excellence to support the projects on transformation, digitalization and and automation
- Perform full chain of order fulfillment from various platforms timely and accurately
- Monitor consignment fill-up, replenishment and settlement
- Liaise with internal and external stakeholders on all order related issues
- Deliver quality service in handling inquiries, order status tracking, complaints
- Manage inventory and maintain tidiness of the designated service room
- Create and maintain customer profile and membership program
- Demonstrate call center professional manner and service excellence
- Record, summarize and support system maintenance, support and back up pricing update/maintenance (if necessary), prepare periodic reports for management review
- Ad hoc project support
Job Requirements:
- Secondary education/Diploma holder and/or above
- 1-2 years working experience in Order Processing / Sales Administration / Customer Services
- Team player with good interpersonal and business communication skills, possess a growth mindset
- Good command of English
- Proficiency in MS Office applications
- Knowledge in SAP operations will be advantageous
- Candidates with more experience will be considered as Senior Coordinator, Customer Care
We offer performance bonus and attractive benefits including medical insurance and company shuttle bus services to the right candidate. Interested parties please apply in full resume with current and expected salaries to Human Resources Department , DKSH Hong Kong Limited, 23rd Floor, Tower A, Southmark, 11 Yip Hing Street, Wong Chuk Hang, Hong Kong or by clicking "Apply Now"
All personal data collected will be used for recruitment purposes only. Candidates will be contacted within 2 weeks if the background and experience are closely relevant to the job requirement.
Why It’s Great to Work at DKSH
Join a purpose-driven company and help enrich people’s lives every day. We provide reliable access to high-quality products and services, like COVID-19 vaccines, and create sustainable value for all our stakeholders, generate jobs, and give back to society. Founded over 150 years ago in Asia by three Swiss traders, DKSH still maintains the same entrepreneurial mindset. Be part of our diverse team of more than 33,000 people working in 36 markets across the globe. You will learn and develop both professionally and personally in a modern environment offering hybrid work arrangements. Come and meet our energetic, passionate, and purposeful team and be part of something big.
Company Info
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