Customer Care Consultant
Hypebeast Hong Kong Limited
- Company Industries：Media/Publishing/Printing
Job Information
- Post Date：2022-05-31
- Location：Tsuen Wan Area
- Employment Type：Full Time
- Job Function：Sales CS & Business Devpt Customer Service - Supervisor / Officer
- Benefits：Dental insurance, Free shuttle bus, Medical insurance, Performance bonus, Work from home, Five-day work week
Job Description
Established in 2012, HBX is a global e-commerce platform and retail destination carrying over 250 curated brands from both established and up-and-coming menswear, womenswear and lifestyle labels. HBX focuses on delivering the latest, trend-setting fashion, accessories, shoes, home and lifestyle goods to its customers, curating a truly global and exciting assortment at the leading edge of culture. With the HBX e-commerce platform shipping to over 70 markets worldwide, it has one retail store in Hong Kong and its US-based flagship store in New York at 41 Division Street. HBX also has a very active digital community on Instagram, Facebook, Twitter, LINE, WeChat, RED, Kakao, and more.
Responsibilities:
This role is located and based in Hong Kong. Candidate must be eligible to work in Hong Kong.
Personal data collected is for recruitment purpose only.
Responsibilities:
- Provide exceptional customer service for all customer inquiries and complaints via, email, social media and LiveChat, etc.
- Identify opportunities for sales to achieve team targets.
- Handle difficult customers with professionalism.
- Actively manage and update all customer service related documents for internal tracking.
- Maintain a high level of service awareness at all times.
- Work cross-functionally with other e-commerce departments.
- Associate Degree or equivalent work experience.
- Experience in customer service or related field is highly preferred.
- Excellent command in both spoken English and Mandarin, Cantonese will be a plus.
- High proficiency in written communication in English and traditional/simplified Chinese .
- Experience using case management, backend systems is a plus.
- Excellent account and customer relationship management, with great interpersonal and communication skills.
- Extremely proactive, organized and detail oriented with strong time management skills.
- Ability to multi-task and problem solve.
- Proficient knowledge of Google Office Suite.
- Available to work during the weekend, busy periods and/or public holidays.
This role is located and based in Hong Kong. Candidate must be eligible to work in Hong Kong.
Personal data collected is for recruitment purpose only.
Company Info
Hypebeast Ltd. started from a sneaker website founded by Kevin Ma in 2005 to a publicly listed media company in 2016. With a total reach of over 44.6M users across all
platforms, The media group boasts a global readership across Asia Pacific, North America, Europe and more, with the flagship platform available in five languages. The group has expanded its publishing brands to a wider scope in recent years, encompassing Hypebeast
and its multiple content distribution platforms, HBX, our e-commerce and retail platform, and Hypemaker, our global agency. Hypebeast Ltd. has been featured in Forbes’ “Asia’s 200
Best Under A Billion” in 2020.
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