Customer Support Executive
SEEK Asia (JobsDB)
- Company Industries：Media/Publishing/Printing
Job Information
- Post Date：2022-05-29
- Location：Quarry Bay
- Employment Type：Full Time
- Job Function：Sales CS & Business Devpt Business Development Customer Service - Supervisor / Officer &nb
- Benefits：Dental insurance, Life insurance, Medical insurance, Performance bonus, Five-day work week
Job Description
The Role
Reporting to the Customer Support Manager, this exciting role sits within the Customer Support Team at SEEK Asia (JobsDB). The primary focus of the role is to be responsible to handle and resolve clients and candidates’ enquiries through hotline and emails. This position plays an integral part in the success of our team’s long-term vision, and represents a brand-new opportunity. We are looking for someone with a proven ability to adapt to a changing environment, and be a change champion, with the role evolving over time, as we progress through our technological & operational transformation.
- You are able to recommend suitable product features through inbound and necessary outbound calls
- You will carry out low-touch product features training to promote product usage or adoption easily
- You are passionate to assist clients on advertisement refinements and provide advices
- Building relationship and keeping trustful with clients through proactive follow-up actions will be your key to success
- You are responsible for other ad hoc/special assignments or projects.
The Team
Report to Customer Support Manager.
Qualification
So, what we are looking for?
The successful candidate will have:
- Minimum 2 years of sales/ customer service/ telesales experience
- Customer-oriented with proactive and good serving attitude
- Presentable and strong in communication and negotiation skills
- Proficient in both spoken and written English, Cantonese and Mandarin
- You are an extraordinary team player. You are responsible and supportive. You say “we” more than “I”. While engaging in discussions, you actively listen and bring valuable thoughts or opinions to the table when the “Eureka” moment strikes!
- To you, the thought of bringing productivity to the next level sparks joy. You are someone who constantly puts on different thinking hats to find ways in improving existing processes, automating mundane tasks and shaping practices for the better.
- You are a true believer of quality and always looking for opportunities to sharpen your financial planning and analysis skills. With your high commercial acumen, you hope to deliver great value of business partnering support to both internal and external stakeholders.
Additional Information
At SEEK, the health and safety of our people is our highest priority. For this reason, SEEK has introduced a policy requiring all employees and visitors to be fully vaccinated for COVID-19 within our offices, unless a formal medical exemption applies. In addition, all employees attending in-person work related meetings or events outside the office will also need to be fully vaccinated. We have chosen to share this information early in our hiring process, so that candidates can make an informed choice. On this basis, as part of the application process you will be asked to confirm that you have read and understood this policy, and would like to continue with the hiring process. Further details about this policy will be shared during the hiring process, as required.
At SEEK, the health and safety of our people is our highest priority. For this reason, SEEK has introduced a policy requiring all employees and visitors to be fully vaccinated for COVID-19 within our offices, unless a formal medical exemption applies. In addition, all employees attending in-person work related meetings or events outside the office will also need to be fully vaccinated. We have chosen to share this information early in our hiring process, so that candidates can make an informed choice. On this basis, as part of the application process you will be asked to confirm that you have read and understood this policy, and would like to continue with the hiring process. Further details about this policy will be shared during the hiring process, as required.
Company Info
About SEEK
SEEK is a diverse group of companies, comprised of a strong portfolio of online employment, educational, commercial and volunteer businesses. SEEK has a global presence (including
Australia, New Zealand, China, Hong Kong, South-East Asia, Brazil and Mexico), with exposure to over 2.9 billion people and approximately 27 per cent of global GDP. SEEK makes a positive contribution to people’s lives on a global scale. SEEK is listed on the
Australian Securities Exchange, where it is a top 100 company and has been listed in the Top 20 Most Innovative Companies by Forbes.
SEEK is present in Asia through JobStreet and JobsDB, two leading career platforms, with presence across Hong Kong, Indonesia, Malaysia, Shenzhen, Singapore, Thailand, and the
Philippines. The business represents strong underlying growth and profitability (being the fastest growing part of SEEK’s portfolio of businesses) and attracts over 400 million visits a year.
A cornerstone of SEEK’s growth since its inception has been the passion of its people, its award-winning culture and our people’s strong commitment to the SEEK values. SEEK provides
a culture of excellence and acceptance and celebrates the diversity of employees that contribute to the success of its organisation.
‘Our SEEK’
At SEEK our biggest asset is our people, and we are proud of our community of valued, talented and diverse individuals who really know their stuff. Our culture statement, Our
SEEK, is all about what makes SEEK unique and a little bit different. Our SEEK clearly outlines the Principles and the Behaviours of our best people, which include:
- Passion: we are passionate about SEEK, our purpose, our customers and our community
- Team: we care about each other and collaborate to achieve together
- Delivery: we execute with excellence and achieve great results
- Future: we think and act for the long term
| Position | Company | Location | Update |
|---|