Boutique Manager - Top Tier Watch & Fine Jewelry
WilliamSelect
- Company Industries:Human Resources Management/Consultancy
Job Information
- Post Date:2022-05-31
- Career Level:Senior
- Location:Tsim Sha Tsui
- Yr(s) of Exp:6 years
- Qualification:School Certificate
- Salary:HK$70,000 - HK$120,000 /month
- Employment Type:Full Time
- Job Function:Sales CS & Business Devpt Account Servicing Retail Sales Sales Administration
- Benefits:Dental insurance, Double pay, Life insurance, Medical insurance, Performance bonus
Job Description
Our client is a global leader in Watch & Fine Jewelry To cope with their business expansion and store openings, they are now looking for a Boutique Manager-
Boutique Manager
Top Tier Watch & Fine Jewelry
Responsibilities:
1) SALES MANAGEMENT
- Drive sales performance to consistently achieve overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability
- Regularly and effectively communicates store sales plan objectives through positive coaching and enthusiastic leadership
- Ensure the team is updated with key business initiatives such as marketing, public relations, CRM, merchandise, key product launches, brand promotions and incentives
- Analyze monthly store performance, reporting current business trend to cover every aspect of the business including competitor performance and propose business strategy plan to optimize sales
- Be operationally hands-on, working with the team on the sales floor to achieve KPIs set
- Manage the store P&L with the Retail Manager to ensure sales operations expenses are maintained at the optimal level
2) CUSTOMER SERVICE
- Build and nurture strong relationships with loyal customers
- Drives new members recruitment (CRM) to achieve the KPI set
- Coordinate with HK CRM & Loyalty team to ensure the smooth implementation of CRM and loyalty activities
- Manage and resolve any customer’s feedback
- Ensure that every team member is trained and applies the Mystery Shopper standards consistently
- Motivates the team and ensures the team is dedicated to offer the best customer service at all times
3) MERCHANDISING & STOCK MANAGEMENT
- Manage and support stock levels through direct communication with key business departments to maximize full price selling, maintaining a high sell through as well as alignment with new product launches
- Monitor the stock inventory process to minimize shrinkage and accuracy in stock management; stock room is according to brand's guidelines and standards
- Oversee and ensure that the merchandising guidelines and planograms are followed according to the Merchandising Book and requirements
4) CASH & TILL MANAGEMENT
- Train staff and enforce the brand's cash handling and shortage prevention procedures
- Ensure that store funds and deposits are maintained in accordance with the brand's policies
5) PEOPLE MANAGEMENT
Recruitment & Retention
- Work with HR department to recruit and select a superior and equitable workforce
- Manage and support employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation
Train and Develop
- Ensure all new joiners are trained and updated with the store operating procedures
- Work with training department on training plans and objectives for the store team
- Work with training department to execute and support them in their career development
Performance Management
- Work with GM/Retail Manager on individual and store objectives / KPIs
- Identify poor performance issues and work with HR Department on any disciplinary matters
- Conduct annual, half yearly and quarterly individual performance review with the Store team
- Provide constructive feedback and constantly provide coaching to the team for improvement
Organize and Animate
- Plan a well-organized store roster according to daily traffic and sales trend, optimizing the team resources
- Demonstrate the brand's DNA to inspire and motivate the team
- Create a pleasant and exciting environment with great team spirit
Key Competencies
- Minimum of 6 – 8 years’ experience in store operations or sales management of which 3 years in running a large store format, flagship store or multiple stores with large headcounts
- Proven track record in sales generation, managing the achievement of sales result and profitability targets
- Has the ability to inspire trust, integrity, strong influencing and relationships-building skills to manage the various stakeholders
- Dynamic team player with ability to positively motivate staff and network locally, regionally and global to build relationships
- Superior communication and interpersonal skills using positive leadership models
- Proficiency with Microsoft Office Applications
Company Info
Williams (Hong Kong) Limited, a leading staffing services provider with over 40 years of experience in permanent recruitment, contract and temporary staffing, and court reporting services.
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