Responsibilities:

• Provide technical support to clients via email, qq, ticketing system and phone call etc
• Setup, monitor and manage company’s and client’s servers, network and hardware facility in the data center
• Troubleshooting for various technical issues and perform migration service for customers
• Ad-hoc technical support during non-office hours is required

Requirements:

• Diploma or above in Computing / Information Technology or equivalent
• 1-year experience in managing Windows Server or Linux servers
• Customer service or help desk experience in call centre is an advantage
• Chinese typing is must
• Good command in both spoken and written English and Chinese including Putonghua
• Good troubleshooting skill and ability to quickly learn and work with new system and infrastructure
• Immediate availability is preferred
• Able to work independently and under pressure
• Willing to work 7x24 roster technical support
• Fresh graduated will also be considered

Benefits:

• Year-end performance Bonus
• Life & medical insurance
• Dental Insurance
• Competitive Pay
• Marriage Leave, Compassionate Leave
• Promotion opportunity
• Attractive remuneration package
• 4-5 day work week
• On-the job training
• Meal Allowance
• Hardship allowance

(We are equal opportunity employer and welcome applicants from all qualified candidates. Personal data collected will be treated in strictest confidence and handled confidentially by authorized personnel for recruitment related purposes.)

Simcentric Solutions is a leading Telecommunication and a hosting solution provider in Asia. We are able to deliver enterprise level hosting services to businesses of all sizes around the world. We continuously develop and integrate the best technologies in order to deliver solutions that meet our customer needs.

To cope with our rapid business expansion, we are now inviting talented candidate and self-motivated candidates to fill the following position:

To learn more about Simcentric Solutions, welcome to www.simcentric.com