Responsibilities

• Assures the quality of the property portfolio (venue, office and retail) is maintained to standard levels
• Conducts regular operational reviews for preventive maintenance
• Implements operational strategies that attain or exceed guests’ expectations
• Sets operational goals and provides guidance to the team; resolves operational issues and problems
• Ensures resource assignment, work allocation, training development and performance assessment are completed in a timely manner
• Provides support to the Venue Services Team, ensuring a smooth daily operation
• Establishes a rapport with guests and resolve all guests’ complaints and concerns
• Perform any ad-hoc assignment as required

 Requirements

• Bachelor’s degree in Business Administration/ Property Management or other related disciplines
• Minimum 3 – 4 years of relevant experience in operations
• Sound knowledge of property or facilities management
• Strong administrative skills along with excellent communication, interpersonal and presentation skills; highly customer-oriented
• Proficient in Microsoft Word, Excel, PowerPoint and Chinese word processing
• Good command of written and spoken English and Chinese, and Mandarin is a plus