Application Support - Investment Bank - Hong Kong

Our client is a leading ibank and they are now looking for a high calibre Application Support to look after their systems across middle to back offices.

Responsibilities:

• You will perform day-to-day operational and production support tasks
• You will maintain stability of production environment with proper service request, incident and change management
• You will provide first level support for BO and Corporate department user, troubleshoot and resolve incidents reported within service level agreement
• You will liaise with infrastructure, development teams and vendors to implement permanent fix of production problems
• You will deploy new releases to production environment
• You will provide application support for weekend changes and public holidays
• You will coordinate testing with QA team. Arrange UAT with vendors and users
• You will manage small support projects such as vendor application roll out
• You will automate support processes and monitoring tasks

Requirements:

• Good knowledge in one or more of the following systems: compliance system (e.g., SMARTS, GCR, trade surveillance), financial system (e.g., Oracle Financials, Concur), settlement system (e.g., GLOSS)
• Strong communication skills in English and Chinese
• Technical Skills: MS SQL Server and Oracle Database; VB script / VBA macro skill; Shell Scripting; Sharepoint; SSIS; JavaScript; Experience in SMARTS, GCR app flow, ServiceNow, Concur, SmartStream, Oracle Financials.

Please send cv to Stephanie Tung: [email protected]

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Ambition is a leading global boutique recruitment business listed on the Australian Securities Exchange. With coverage across Hong Kong, Singapore, Kuala Lumpur, Sydney, Melbourne, Brisbane, and London, we specialise within the areas of Banking & Financial Services, Finance & Accounting, Sales & Marketing, Supply Chain & Procurement and Technology.