The client is a respected MNC Insurance group, is now seeking anAssistant Claims Manager – Life (HKD30k – 38k) to join their growing team.

Responsibilities:

• Lead the team to meet the claim service standard and turnaround time
• Responsible for approving of claims cases within own claims authority and make recommendation to senior for those claims exceeding own authority limits
• Responsible for handling of enquiries and complaints from customers, sales force, other insurance regulatory bodies and internal staff
• Provide administration support in claims area such as compose claims correspondences, set up, review and revise claims procedure or guidelines or workflows and claims forms, etc.
• Analyze, provide advice and handling strategy for complaint/appeal claim cases independently
• Prepare management reports, statistical and analytical claims report in a timely manner for regular claims statistics and irregular claims trends and give proactive suggestions to enhance the quality of works
• Conduct Quality Assurance review to maintain good quality service for hotline inquiry and letter writing

Requirements:

• Degree holder
• Professional qualification in Life Insurance including FLMI (Fellow, Life Management Institute) or ACS (Associate, Customer Service) is preferable
• At least 5 years’ experience in Life Insurance claims handling with at least 1 year relevant experience at supervisory level
• Knowledge of life insurance products and operations
• Experience in handling claims related projects is highly preferred
• Medical knowledge is preferable
• Strong customer-oriented mindset and skills
• Good communication and interpersonal skills
• Good command of both spoken and written English and Chinese
• Proficient in MS Word, Excel and Chinese word processing

If you would like to apply for this Assistant Claims Manager – Life (HKD30k – 38k) role or find out more, please or send yourresume to talent(at)lloydkarson.com quoting the reference: 156735

Lloyd Karson is an international leading provider of permanent recruitment, contract professionals and talent management services worldwide.We assists corporations in identifying, assessing and recruiting mid-level management to senior executive talent across various industries. With our headquarter in Australia, we are expanding our business reach across Asia Pacific.

The Hong Kong office specializes in human resources & business support, information technology, sales & marketing, accounting & finance, property & construction, supply chain, and logistics & procurement.