• Relationship manage and co-ordinate support for enquiries related to COVID-19. this may involve co-ordinating multiple HR specialists to resolve complex enquiries and issues
• Support people managers and employees in navigating complex people challenges across the spectrum of HR Services with coaching and advice to help resolve the challenges, especially around COVID
• Support and encourage the Change journey for People managers around HR Processes especially around adoption of Systems and tools relating to COVID-19 status and vaccination reporting. 
• Support understanding of how HR products and services are received to continuously improve the overall workforce experience by using case and knowledge management tools to identify trends in the questions and challenges colleagues have.
• Identify improvements to make HR services and products (and the supporting policies and processes) even better for the workforce based on data from case and knowledge management tools
• Support Senior Managers in the organization to deal effectively with people issues during the pandemic by preparing management reports and updates in a timely manner

• 3+ years Human Resources or Customer Service experience
• Must be proficient in verbal and written English.  Cantonese proficiency is preferable but not a must.  
• Must be customer focused and have the ability to thrive in a remote team environment
• Accurate and detail conscious, confidently seeking clarification and explanation.
• Self-starter with a "can-do”, customer focused approach who can learn quickly from experience.
• 5-day working week and flexibility to cover weekends and public holidays

Darwin Rhodes was established in 1996 to serve the insurance and financial services markets. Without exception our competitors of comparable size are subdivisions of generic recruitment firms active simultaneously within wide ranging markets such as secretarial, commercial and IT. We recruit investment and insurance professionals including actuaries, benefit consultants, specialist general insurance staff, investment and compliance specialists and financial advisers. Today we have the largest team of consultants worldwide serving these specialised markets.

Our recruitment consultants develop as specialists within their own fields, working in teams with responsibility for specific markets; Actuarial, Pensions/Investment, General Insurance, Financial Services/Distribution and Information Technology. So, when an applicant registers a CV, or a client registers a vacancy, they are guaranteed to speak to a consultant who understands their needs.

Employment Agency License No. 66307