Our Client: established in 1990 to bring together the finest wine producers and the finest wine consumers to enjoy and share the experience of fine wine in the setting of a small intimate club.

About the role: 
The Member Services Manager (MSM) is in charge of the Sales & Services coordination of the club Members. She/he assists the Sales Team in the defined geographical zone with reliable data and establishes a solid collaboration by defining priorities and task distribution. She/he acts as an interface between the Members, The Sales Team and other supporting Departments. She/he reports to the Head of MSM based in France.

MAIN DUTIES:
Sales & Services coordination 
• Regular communication with the Members and/or their assistant(s) via email, teleconversation or Whatsapp/Wechat, in close collaboration with the Sales Team.
• Information and qualification:
  - coordination of Members’ requests and/or delegation to the appropriate
internal departments.
  - Follow up, control & interactions with Purchases - Offers & Sales Administration
/ Logistics/ Accounting Finance/ Marketing / Event / Legal counsel.
• Preparation of key messages (new member, Know Your Customer policy application,
logistics etc.).
• Follow up of invoicing, payments, outstanding balances on a regular basis.
• Creation, update of Members’ data accuracy in the Company’s Information System
such as SalesForce (CRM System)

Club Events and/ or vineyard trips:
  - Follow up of invitations sent out, management of Members’ replies and
monitoring of the final attendance list for the internal recording/history
traceability.
  - Support for the group or individual vineyard trip and larger events organization
in collaboration with Event/Marketing team, collecting information from
members, follow-up on logistics, programs set-up.
 - Participation in wine tasting events and related Art de Vivre experience
activities: Welcoming and accompanying Members on site.
• Hotels & restaurant bookings and any other service-oriented actions relating to the club. 
• Member’s deliveries follow up & monitoring.
• Launch and coordination of “group” activities for the Members (e.g., group shipments,
yearly Membership/ Cellarage services renewal…).

Sales support in the defined geographical zone:

• Sales support with day-to-day Members (or Prospect) follow up: work closely with Sales Team to monitor regularly the business objectives and Members’ account evolution. 
• Follow up and analysis of Members’ reports (collection of details regarding Members’ services consumption / purchase-resale & deliveries / event participation / wine cellar updates. 
• Brainstorming on the different commercial strategies related to a particular situation and/or to the development of the area.
• File preparation for Sales Team meeting with Members.
• Consolidation of operational activities and issues of the zone for weekly reporting to Head of Members Services Manager

Participation in service development and process improvement:

• Contribution to the experience/knowledge sharing within the team.
• Operation processes update, redaction of operational guidelines.
• Representation of the MSM business in various working groups and/or projects within
the Group Zones to cover: Hong Kong, China, Taiwan, Korea or any other zone whenever it will be needed within the Members Services Team.

SKILLS REQUIRED:
• 3 to 5 years of professional experience in High-net-worth customer account
management, possibly in a luxury area / service and preferably in an international
environment.
• High level of Customer orientation and adaptability.
• Meticulous, organized and agile for timely and efficient response when surrounded with
heavy and/or diversified flow of information and requests.
• Good communication skills & team spirit to be proactive in the daily operations.
• Strong problems solving and analytical skills.
• Language skills: fluency in English, Cantonese and proficiency in Mandarin (writing
Chinese is a must)
• Good Microsoft office, especially excel skills
• Personal interest in fine wine

For interested parties, pls WhatsApp Ms HO 6696 3731 or inbox your CV.

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WHO NEED OUR SERVICES?

Human resource tasks will always be a hassle no matter you are running SME and multi-national enterprises, even for Start-up. Companies are always looking for ways to get away which allow them to focus on business winning and revenue-generating work and eventually achieve the company goal.  However many companies out there have no headcount or budget to hire a full-time HR and yet they need strategic HR expertise to provide practical advice and work closely with their Stakeholders to drive the business forward by providing support on Human Resources knowhow which will fill the gap and smoothen the daily routine in operations. Contact us to find out how we can help!

HOW CAN WE HELP YOU?

PBS is privately owned HR consultancy firm, leading provider of integrated Human Resources services including HR advisory, HR administration, Training & Coaching, Permanent placement, Temporary and contract staffing services.  With regard to our clients’ overall business, we act as key Business Partner for Senior business leaders to seek advice from organisational design, strategic business planning, company culture, talent management, skill assessment & competency, People & compensation strategies, Training & Development, Staff engagement, Staff conflicts, etc. We support a chain of diversified Business Units, integrate and further develop the existing HR practices to drive our clients’ business initiatives, improve performance, retention and the overall employee experience.  

WHY WE ARE DIFFERENT? 

We focus to build “wide” and drill "depth"​ with our clients, working with them in matrix of different locations and levels in their organizations, anchored on a give-and-take approach to put clients'​ need and interest ahead of ours. With this approach, we react faster than other international firm due to our professional knowledge, deep-rooted local experience with solid global and Asia regional exposure in market insight & up-to-date HR trend, which enable us to shorten the assignment cycle, being more practical to identify the right methodology to fit for our client’s current business model and culture or finding right solution to overcome the challenges they are facing, as a result productivity and efficiency will be improved.

We also specialize in IT, Human Resources & Administration, Sales & Marketing recruitment, with track record of placing middle to senior professionals for our clients across IT, FinTech, Banking & Financial Services, FMCG, Retail, Luxury, Hospitality, Food & Beverage and Manufacturing industries. 

 OUR SERVICES 

•        HR Consultancy & Outsource Service
•        Organisational Design & Workforce Planning 
•        Company Start-up
•        Organisational Change Management & Company Culture
•        Labour Law & Compliance
•        Policy & Procedures / Workflow 
•        Employee Handbook / Code of Conduct 
•        Payroll & MPF, Forecast & Budgeting
•        Compensation & Benefit Benchmarking & Strategies
•        Tailor-make Training & Development Programme
•        Executive Coaching
•        Performance Management - Company Objective & KPI Setting 
•        Succession Planning, Competency & Skill Assessment
•        Employee Engagement – Team Building 
•        Working Visa & Staff Relocation
•        Event & Conference Organisation
•        Retainer or Search Appointment - Market Mapping
•        Temporary and Contract staffing Service 

OUR PEOPLE 

On average over 15 years of in-house HR, Recruitment and Training experience where our Consultants have obtained University qualifications in HRM, Business Psychology, Business Administration, Accounting & Marketing with solid working experience in sizable Multi-national Corporations as well as SMEs and Start-up, whereas our Trainers are Certified in Global NLP, Hypnotherapist, Distinguished Toastmaster, DSA (Distinguished Salesperson Award) who have conducted Corporate Training in Educational Institutions, Private and Public sectors.