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Maternity Cover – Director of Agency

Quintessentially (HK) Limited

  • Company Industries：Others

Job Information

  • Post Date：2022-07-05
  • Career Level：Senior
  • Location：Sheung Wan
  • Qualification：8 years
  • Employment Type：http://www.quintessentially.com
  • Job Function：Admin & HR  Others  Sales  CS & Business Devpt  Business Development  Customer
  • Benefits：Five-day work week

Job Description

(5-days per week for 6 months, potential to convert to fulltime)  

Hours of work:  Office hours are from 09:30 to 18:30 Monday to Friday.

However, it may be the case that in order to fulfil the duties of the role, different or additional hours may be necessary

JOB SUMMARY:
Quintessentially are looking for an independent, organised and proactive individual to look after and lead the management of Quintessentially’s Agency business, QX, as a 6-month maternity cover.
The role is responsible for overall management of the business, focusing on team management, business development, and client relationship management as well as ensuring the team’s project execution levels are of the highest standard, delivered on time and to budget.
The work of QX covers a multitude of services: concierge & partnership benefit programs, content, marketing and events. The work is fast-paced and dynamic.
With minimum 8 years of relevant experience; ideally with MNCs or sizeable international organizations. Candidates may come from marketing/advertising agencies, brand management, credit card rewards programs, concierge service providers, restaurant groups or luxury brands. Prior experience working within senior client management, rewards, partnerships or loyalty environment is crucial.
Key Responsibilities (to include but not limited to):
Team Management:      
  • Lead, inspire, support, train and mentor the team
  • Assess and direct team in response to briefs
  • Resource and manage a busy project calendar
  • Maintain staff morale and company culture
  • Work with Global team to communicate updates and share learnings within local team
Client Relationships & Account Management:
  • Oversee all corporate client relationships
  • Ensure client briefs are being serviced excellently and to client expectations
  • Attend weekly & monthly client meetings and account status updates
  • Manage the client contract renewal process, including commercial proposals, across all corporate accounts
  • Ensure exceptional ideation and delivery across all levels & projects
  • Overall responsibility for client delivery – ensuring account leads are delivering to budget & supporting them to do so as needed
Business Development:
  • Identify and develop new business relationships and opportunities
  • Oversee & manage the preparation of strategic and creative pitches & proposals and respond to new business briefs
Marketing & Partnerships:
  • Oversee & drive the development of all marketing collateral
  • Proof read both client & internal communications
  • Oversee & manage the appointed SEO agency
  • Drive team to procure appropriate partnerships and benefits for corporate client programs and private members
Events:
  • Oversee event budgets to ensure they are delivered on target to meet client expectation and company profit margin
  • Ensure the very best suppliers have been sourced and are engaged at best possible preferential rates
  • Ensure smooth project management and delivery
  • Ensure best practices are shared across teams Globally
REQUIREMENTS/EXPERIENCE:
  • Minimum 8 years of relevant experience.
  • Excellent command of written and spoken English. Cantonese & Mandarin is nice-to-have but not necessary.
  • Proven leadership and team motivation skills, strong interpersonal skills and a ‘can do’ attitude
  • Outstanding client and account management, experienced in handling and developing strong relationships with senior clients and high-net worth individuals
  • Track record of delivering of exceptional projects, campaigns and strategies
  • Ability to shape & manage large-scale client budgets
  • Strong commercial acumen
  • Strong entrepreneurial mindset
  • Discretion and sensitivity
  • Well-connected and regarded within the industry
  • Thrives in a fast-paced, ever-changing environment
  • Genuine interest, passion and knowledge about what’s happening around Hong Kong, especially in the luxury space and affluent audience.
WHO WE WANT:
Dynamic | Positive | Smart | Kind | Leans In | Fast moving | Entrepreneurial | Quick thinking | Work Ethic | Organized | Curious | Efficient | Conscientious | Supportive | Personable | Ambitious | Problem Solver | Innovative | Connected | Professional

Company Info

Company Background:

Noticing a gap in the market three influential heads from the London film and nightlife industries, came together to launch Quintessentially in 2000; a concierge service delivering highly personalised lifestyle services to both private members and the most valuable customers of key corporate clients. From that time Quintessentially has evolved into an award-winning, global lifestyle management service with over 60 offices and 1,500 employees worldwide.

Harnessing their passion for people and knowledge of their behaviour, Quintessentially has expanded its operations to include Quintessentially & Co., a powerful data and insight-driven global marketing agency fueling influential engagement programs, enabling brands to connect with their hard to reach affluent customers.

Quintessentially is the world’s leading premium lifestyle group, providing high touch life management services to private individuals and corporations, and supporting Quintessentially & Co. for entities around the globe.

Culture:

Our mission is to be 'exceptional people providing exceptional services for exceptional people'

The Quintessentially Group has grown over many years by people who are enthusiastic and ambitious. Bringing a strong work ethic, a sense of entrepreneurship and fun to our jobs allows the Company to grow and provide greater opportunities for everyone involved whilst providing a challenging and rewarding career where our employees are happy and proud to work for us.

We aim for the Quintessentially Group to maintain high levels of integrity and professionalism in order to sustain our leading position in a highly competitive industry. At the same time, we are committed to providing the challenges, recognition and opportunities to help our team reach their goals and objectives.

Our constant goal is to go above and beyond expectations. We aim to deliver an incredible level of personalised service around the world - always going that extra mile. We are committed to the notion that quality matters, working hard to bring only the very best.

We believe that to remain a market leader and to achieve service excellence, we all need to adhere to our core values of core values of Integrity, Communication, Accountability, Innovation, Service Drive, Passion, Empathy and Excellence.

We are looking for a high calibre to grow with us together.

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