Customer Service Representative - Call Centre (顧客服務員- 熱線中心)
Arcelik Hitachi Home Appliance Sales Hong Kong Limited
- Company Industries:Electronics/Electrical Equipment
Job Information
- Post Date:2022-06-08
- Career Level:Entry Level
- Location:Shatin Area
- Yr(s) of Exp:3 years
- Qualification:Matriculated
- Employment Type:Full Time, Contract
- Job Function:Sales CS & Business Devpt Call Centre Customer Service - Supervisor / Officer Accoun
- Benefits:Dental insurance, Life insurance, Medical insurance, Performance bonus
Job Description
Responsibilities:
- Customer Service Hotline Operation including answer enquiries and complaint handling.
- Update Customer Records in the system including create service order and notes
- Pitch ideas for improving Customer Care
- Follow up with other sections for smooth operation
- Create and maintain reports about customer interactions and complaints
- Administrative support and assist in ad hoc project
Requirements:
- Diploma or above in any disciplines
- Minimum 3 years of solid Customer Service Hotline experience including complaint handling (electronic industry is preferred)
- Good command of spoken and written English, Cantonese and Mandarin
- Proficient in PC knowledge in MS Office, Chinese typing 30wpm (Chongjie/Quick)
- Strong interpersonal and communication skills
- Customer-focused, people-oriented, patient, cheerful and positive
- High emotional maturity and able to work under pressure
- Immediate available is preferred
- Discretionary Bonus
- Dental Benefits
- Staff Purchase
- On-the-job Training
- Annual Leave Up to 15 Days
- Birthday Leave
- Staff Activities (Company Picnic)
Personal data provided by job applicants will be treated in strict confidence. All information will only be used for recruitment related purpose.
Visit us at http://www.hitachi-hk.com.hk/ for more information.
Company Info
Arçelik Hitachi Home Appliances was established on July 1st, 2021, as a joint venture between Arçelik and Hitachi Global Life Solutions, Inc. to manufacture,
sell and provide after-sales services of Hitachi branded home appliances globally. We aim to create a significant impact for individuals who are looking for innovative and smart products that help their daily chores while reducing their carbon footprint and
household energy bills.
To grow a life solution company that realizes Sustainable Development Goals with home appliances, we would like to invite high calibers to join our global family.
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